My fourth visit here. It's relatively good value, and just a couple of minutes from the Europa Centre. However, the rooms do need a bit of attention, and they do not honour any Expedia upgrades or VIP 'freebies'.

Initially, the hotel seemed like a pleasant choice for a family holiday. However, our experience took a turn for the worse on our last night. After returning from dinner, we discovered our room was infested with cockroaches. I immediately reported the issue to the front desk and requested someone come to clean and spray the room for any further insect activity. Despite my efforts, no one showed up. I went back a second time to reiterate the need for urgent action, but we were left sitting outside until 1 AM with no resolution. Ultimately, we had no choice but to sleep in a room overrun with pests. I cannot recommend this hotel to anyone due to the poor service we experienced.

Good location. Staff were very friendly and helpful. The food provided was exceptional.

The second time we have stayed at Riosol and the room this time was not as good as the first time there was a strong smell of fresh paint in the room along with stains on the bed frame also they do not provide tea or coffee but there is a kettle and coffee machine in the room

Perfect for a short weekend

Love this hotel can't fault it one bit the staff are amazing and always happy to help the drinks are very good and the food was lovely plenty of choice will be returning as soon as possible

Gorgeous room, spectacular views. Personally struggled with vertigo on the stairs. Strong smell from the drains. Exceptionally good value for money.

Riosol was better than expected, rooms needed a face lift but pool area was great pool was nice and warm

We’ve stayed here a number of times over the past 20 years hotel is looking a little tired although very clean and location is ideal for us . Needs an upgrade which I believe now servatur have purchased it will happen .

Fine hotel. Professional and friendly staff. Good and professional entertainment. Good food.

We went half board the hotel was very busy, meals were buffet, food was of great choice but not so hot, christmas dinner was the best of all and served hot, staff i cannot fault they were very efficient both dining and cleaning staff, we did complain about no lighting outside on the stairway 4 times it was very dark and dangerous, the apartment was in need of renovation it was very worn out and old where some areas had bad repairs done with mould also in areas, the smell from the sewage drain was sickening we had to deal with that ourselves, only 1 elevator was in use the whole time we were there.

After reading the negative reviews I became really anxious about my family holiday, to the point where I almost cancelled! I’m so pleased I didn’t because we had the most amazing time! The staff were incredible and views were spectacular. It’s a lovely downhill walk to Amadores Beach which is sensational and walking enthusiasts will enjoy the uphill challenge back up however for those of you not fancying an uphill climb, a taxi rank is nearby and only costs €4-5 for the journey! There were no issues with the lift when we got there and the mini disco is great entertainment for kids. The breakfast selection is wonderful! We loved having the sun loungers on our balcony and the Solarium is a wonderfully tranquil part of the hotel where you can chill out. I’d definitely come again :)

Room smelt of sewage, as well as the hotel itself. Couldn’t have the window open as the smell was so bad, Derelict rooms, boarded up windows. Fan held together with tape. Bugs in the room. No air con 1 lift working Awful

Hotel is a bit dated in places also only 1 lift working while we stayed at the hotel also stairs to climb with luggage to get to rooms as no walkways along each floor

Great view across Puerto Rico bay. Good local amenities. Pool management could be better; too many people allowed to leave towels on sunbeds all day without even using them once.

Stayed here for one night before we moved to another hotel. Bar and pool area is nice. Rooms are extremely dated with no air con. As I was checking out a father was at reception complaining water was running down the wall into a socket where his daughter was sleeping. Things got heated and the receptionist and father stepped outside to finish the conversation. Last I heard was the father telling the receptionist to take a step back and cool down. Glad to be out of there.

Staff are great, they work really hard and are keeping this place going. The hotel I would expect was previously a 4* but it is very tired now and needs work doing to keep it at 3*. My son left his iPad in the snack area, it was safely put behind reception by the staff for us to collect later, the staff were brilliant for our stay, hard working and friendly despite all the issues they have to face with problems of a hotel that has seen better days - big up to the staff at Riosol.

No courtesy transport to and back from peurto rico, dinning staff and food was 4 out 5 for service, staff cleaning tables, all the bottom panes of glass were broken around the restaurant. A few cockroaches in the room was upsetting hence the low score. The balcony area was run down, the rooms were too hot and only one fan in the room was limited the opportunity to cool down, the reception staff were great and sadly the local europa shopping centre was just awful

This hotel was extremely tired. I was not a tall representative of the photos shown in your Hotels.com listing. I’ve stayed at many hotels before using your service. This is my worst experience ever. I only stayed two days even though I had to pay for a week and booked somewhere else because it was just truly disgusting. It cost over €800 of wasted money never ever boo here

Don’t go