Booked a suite and never received a dirty, smelly room in my life. A suite is supposed to be a premium room & experience….i wouldn’t let my dog board in it. Mind you, with the smell coming from it there clearly had been dogs staying in it. Window blinds, surface tops and linen all filthy. It should be an embarrassment to the hotel. I received a full refund so that tells you how bad they perceived their own room to be.

What be came apparent really quickly was that what I paid for was not what I got. We booked a superior room and got a 4ft 6 inch bed now dont get me wrong the room was nice but as we are not built for such a small bed hence why booking with a kingsize bed. May be I should have complained but when you have been at work all day all you want to do is rest. Will not visit again as sleeping in a tub chair was not fun!

In desperate need of some renovation, nice from the outside but interior lets it down. Also, expensive for accommodation provided.

Quality of breakfast could be improved. Room was an oven, even with a medocre fan. Price quoted on Expedia didn't make it obviously clear that the Spa facilities were not included in the quoted rate. So, I paid a lot more than I would have...

Had a lovely stay! Exceptional service and amenities. I’d absolutely recommend.

Great property, some TLC needed to the rooms and decor, but the friendly staff made up for it

My 3 daughters and I stayed one night here on a road trip. We had a suite which was not connected to the main hotel but in a quaint, hidden lot. The area was well lit and felt safe enough. The single beds were a bit uncomfortable with a hard bar across the center. The bathrooms were nice and clean with nice a shower and large tub. Check-in was quick and easy, and the desk staff were friendly. My only complaint was that the website states there is on-site laundry facilities but we were told that is false. When we asked about nearby services, we were told “I’m not from this area, so I don’t know.” (Wouldn’t be a big deal normally but we were in the middle of a driving trip and needed to do some wash.) Overall our stay was very nice.

Welcoming but with the garden rooms you feel a little dis connected Nice place though overall

A1

Booked in and couldn’t even book in for the spa as it was fully booked because of a wedding. No email sent suggesting I needed to book. I only wanted to use the sauna. Lots of other people complained about the same thing.

Staff very friendly and helpful

Staff were all lovely and really helpful

We attended a family wedding held at the hotel. Everything was great for our overnight stay. The staff were very helpful helping us with our luggage as due to the age of the building there are no lifts available. Breakfast was very good and plentiful. A small negative for us was the shower was in a bathtub which was a little tricky to get in/out.

It doesn't help that hotels.com use a different grading for rooms to the hotels own website so I didn't actually get the type of room I was expecting. Other than that a perfectly good stay other than with the room bath not having a plug they had to give me a key to a 2nd room as they were unable to find a spare bath plug

Our suite was large and clean, and had we been staying for more than 1 night, the fridge and dining room table & chairs would have been well used and much appreciated. We arrived when it was dark and, unfortunately, the grounds were poorly lit so it took a while to locate our suite number using our mobile phone torches. The rooms smelt a bit damp and the bathroom had a slight 'eggy' smell, although everything looked clean and well kept. It was a large suite. Unfortunately the WiFi did not reach the grounds of the suite so we were not able to log on to any film streaming apps, despite ringing through to Reception and them saying they would 'refresh it'. The main TV was not HD and the remote control buttons did not all work. A freshen up of the grounds is needed, as it could be a beautiful property, but was virtually devoid of any spring flowers or benches to sit on. It is in need of some TLC. The breakfast staff were pleasant, and they did provide a vegetarian sausage alternative, but we had to wait for certain hot food items to be replenished, and the croissants and pancakes never did appear. The price of our suite and breakfast was slightly less than a local Premier Inn, and I would give this property another go but perhaps in the main hotel rather than the suite.

Great hotel as always

No issues

This time around it wasn’t as good as my previous stay at this place, sorry to say but the first room i was given room 410 didn’t have any WiFi, the curtains were broke and wouldn’t close also with the room not having double glazing windows and being level to the busy main road the car noises are so loud and not possible to have a good nights sleep! After i complained about this i was given a room in the main building room 134 on the far side however the WiFi didn’t work properly here either so i wasn’t able to do any work on my laptop also the room wasn’t cleaned properly as the tea cups had lipstick and tea stains from previous customers. The bathroom wasn’t cleaned either the shower drips all night and doesn’t shut off properly and saying it was 3 degrees in the night the heater was turned off even though to the morning! Was a very good nights sleep! The only positive is the spa area is lovely and there lots of parking.

Rooms are spread out through a sprawling building. Lots of long corridors and up and down stairs. Having said that, the rooms are nice, bed comfy, and clean. Breakfast was also good, but not exceptional.

Pretty hotel. We had a wonderful stay in room 121. The suite had a beautiful 4 poster and the bathroom a huge roll top bath. We visited the spa and had an excellent breakfast. Lovely stay. Will return.