SO wasdee ka from SO/ Bangkok. Thank you for sharing your experience with us. We are delighted to know that you enjoyed your room, its cleanliness, and the wonderful view. At the same time, we appreciate your constructive feedback regarding the room condition. Our team remains committed to carrying out regular maintenance and improvement initiatives to ensure our facilities continue to meet our guests' expectations. We also sincerely apologize if the communication from any of our team members felt harsh during your stay. Providing warm, friendly, and respectful hospitality is something we place great importance on, and we regret that your experience did not reflect the level of service we strive to deliver. We truly appreciate your comments and hope to have the pleasure of welcoming you back to SO/ Bangkok in the future. Kind regards, SO/ Bangkok Management Team