Easy online check in in advance of arrival. My questions were answered quickly via e-mail too. The property is opposite The Palace de Cibeles and very close to bus and transport links. Our room was very spacious, with kitchen, dining area, living room with smart TV, two bedrooms with very comfortable beds and a bathroom. There is plenty of storage space and effective air con. It is on a busy road but the windows are double glazed so shut out the noise. Breakfast (extra charge) was good - just a small buffet selection but still lots of choices and eggs cooked to order if you want. Great location - 5 minutes walk into the Parque del Retiro, 20-30 minutes walk from art galleries (Prado and Reine Sofia) and the Movistar Arena, and 15-20 minutes walk to Plaza Mayor and Puerta del Sol.

Todo bien.

This is the third time at this hotel. Great location and large rooms. Highly recommended.

The room was clean and large with two separate bedrooms. The king size beds were VERY comfortable!!! The roof top has beautiful views. This is a great location to everything.

Great smooth experience! From the start was greeted and felt welcomed not just me but my whole family. We really enjoyed it here! Breakfast was good ! And we enjoyed the location ! Would definitely come back !

The hotel listing images were not close to what the rooms actually look like. Our room had a moisture smell to it. The racks in the bathrooms where the towels were, were dusty.

The room was clean and staff were very helpful! The place was perfect for our needs, located in the heart of the city and within walking distance of everything we wanted to see.

Location is great but room is poorly conditions. Furnitures are broken, door jams and cabinet door nob is also broken. It desperately needs an update.

The small apartment was lovely and the staff was great! This will be our first choice for Madrid in the future!

Everything was good

Todo bien

The breakfast was wonderful. There was a great selection of everything. Our host even served us fresh baked croissants. Great value too.

Lo único que tengo que decir negativo es que estuvimos varias horas con el ascensor roto, pero al final se resolvió, de lo demás, no tengo queja alguna,buena variedad en el deyuno, buena relación calidad precio, staff muy amable,habitaciones súper confirtables,ubicación inmejorable, lo recomiendo 100%

Room was spotless and front office staff excellent. Will return again.

Location, staff, area great and very clean

Excellent ubication and comfortable place

perfect

Clean room, Staff. Breakfast. Kitchen. Comfortable mattress. Bathtub was peeled off.

The place is quite and you can be like at home, near to retiro and gran via

The rooms were clean and comfortable. We didn’t try the breakfast so I can’t comment on how it was. The location was great: quick drive to airport, lots of attractions in walkable distance, however because it’s pretty central it was a bit noisy at night but we were fine with that.