While the property itself is beautiful, our overall experience was extremely disappointing and fell far below the standard we expected. From the moment we arrived, we encountered multiple issues that were handled poorly by management and staff. Our initial room had no functioning air conditioning, making it uncomfortable and unusable. We were initially told the hotel was fully booked, yet we were eventually moved to another room after considerable discussion. This was particularly frustrating given that we had even offered to pay for an upgraded room. The most disappointing aspect of our stay was the way my wife was treated. When she respectfully raised concerns regarding several issues we experienced, members of the staff responded dismissively and, at times, appeared to laugh at her concerns rather than address them professionally. No guest should ever be made to feel ignored or ridiculed when raising legitimate issues. To make matters worse, hotel staff damaged my wife’s luggage during our stay. Management acknowledged the issue and repeatedly assured us that they would resolve it and make things right. However, after we checked out, those assurances turned into delays, excuses, and ultimately a complete lack of communication. Despite multiple commitments to address the matter, management stopped responding altogether. We booked this property expecting a memorable and exceptional experience for a special occasion. Unfortunately, it was terrible and staff underwhelming.

This pristine and beautiful property took our breath away upon arrival. Five star service and amenities abound. Our suite was stunning and well appointed. We felt as if we stepped back in time and were reminded of what outstanding service and accommodations should be like ~ a much needed respite after a busy week in Florence. The restaurants were outstanding. Top notch property and my husband referred to Borgo Santo Pietro as the most beautiful hotel he’s ever stayed at. So very grateful. The Heils

Everything was perfect. Life-changing stay!

Always wonderful stay here

The most magical place I have ever stayed!

Every thing , it was like being in a heaven 😍

The property is gorgeous. We had plans to visit other places nearby but ended up spending more of our time within the property itself because we enjoyed it so much.

The lights in the garden outside are on all night and the curtains don’t block the light. Despite multiple requests they were unable to switch them off. This was emblematic of a generally rigid attitude to service throughout. Breakfast ends abruptly. At exactly ending time all serving spoons are whisked away and doors to food closed. This didn’t stop them running out of yoghurt early however. The food was poor. My bean soup was a warmed up heap of beans that were still cold inside leading me to imagine a rapid but inadequate microwave. The property is beautiful but let down and I came away feeling unhappy and frustrated. The exact opposite of the feeling one wants after a stay in the countryside.

The Best thing about “Borgo Santo Pietro” are the people that work there. The most memorable place to finish an Italian Vacation. It’s not my first time, and it’s not my last.. Everyone should spend time with “Justino” herb specialist.. he is the nicest person in all of Tuscany The Best cooking class , especially this season.. I came home a pizza maker and Italian Chef

Best stay ever

Great great experience. A beautiful property, great staff , nice walking areas around it . The farm and animals added a nice charm. We loved the food, the tranquille ambience, hotel cats, everything was great. The only thing they need to improve is the concierge service ( one of them was not very responsive ) and had limited options to suggest even though the area around the property has lots of things to do. Yet, we would be happy to go back. Take care of the cats . And really the food is superb .

Beautiful place

Unbelievable property with top of the line service and Michelin dining!

Beautiful property and excellent staff. Great activities available and great walking throughout the grounds.

This place wowed us. Incredible.

This resort is unlike anything I've ever experienced. It's beautiful, the staff accommodates your every need, and they really embrace "farm to table ". They organize activities, or allow you to relax as you like. I saw young families there, which surprised me. I was there with my adult daughter as part of a college trip. But this resort is perfect for couples.

The main building is gorgeous. The separate cottages for some of the rooms are very large and nice. The food was excellent. It is definitely a very high end property. That is reflected in the price, though. As beautiful as the property was, along with excellent service, I couldn't help but think the price was too high compared to other beautiful places we stayed during our trip to Italy.

The property is amazing. Our entire experience was wonderful except for several misunderstandings involving dinner reservations, food and drink orders, and the like. Just double-check everything to be sure you're not being misunderstood.

One cannot fault the hotel's overall offer, however, I'm afraid it lacked a certain level of detail in terms of some elements of service and also the condition of the bedroom. SERVICE We dined at the Michelin Star restaurant and would not have expected to find a junior server who obviously didn't know the correct manner in which food and drinks should be served. On the last day (my wife's birthday) as requested we were given a secluded garden table, only to find that the cushions and furniture were wet to sit on as a result of the furniture being covered in a heavy dew. This is NOT the level of service on would expect! Finally, on check-out, no-one asked if our stay had been great, was there anything we would like to comment on, good or bad. BEDROOM The bedroom curtains were torn in a couple of places and the bathroom blind didn't come all the way down the window which left one's modesty exposed due to the window overlooking the hotel entrance. The best part of the service was the the anticipative attention given by the members of the pool/tree-house restaurant, they were exceptional.

Absolutely amazing - beautiful grounds, luxurious experience, friendly and professional staff.