No air con which led to a terrible nights sleep with the sun glaring in the room all day

The check in was great, no problems at all, very helpful staff, it all went wrong when we came back after our night out, the TV didn’t work, spoke to the staff member at reception, all she said was there was not maintenance at that time, on returning to my room I noticed that there was no air conditioning, the hotel had put 2 electric fans in the room. Now this room was on the 24th floor and had no widows that can be opened, so you have all the heat from the other floors coming up to the 24th floor and the put 2 fans in the room to move warm air around an already very warm room, in the morning the staff where very dismissive of the fact the A/C was not working, “yes we know it’s not working but we have put some fans in the room”. So the don’t have any maintenance on site in the evening and they are not concerned about the air conditioning not working, the trip was very close the being saved by the breakfast, but no even though the breakfast was very good the bad points still marked the trip as a bad one, I will not stay in this hotel again

Location is excellent, short walk from the New Street Station and near many bars and restaurants. Also a lovely 10 minute walk from the Utilita arena along the canals past more bars and restaurants. Room was nice and breakfast was good. Great views from the restaurant. Had bottles of water in the room and tea/coffee making facilities. Along with iron and hairdryer. Would definitely return again if going to the Utilita.

Room was spacious but the AC wasn’t working which was fine as they provided a fan. But we were offered a free drink. The fridge didn’t work which could be an issue for people who need it for health reasons but they had someone to fix it straight away, sadly it wasn’t fixable. The bar was great and plenty of seating. Breakfast was massive and really tasty but the coffee was like warm. Had a nicer one back in the room.

breakfast menu was adequate along with cold buffet

So we turned up to be told that the air conditioning had been Brocken for at least two weeks and our room was like a sauna. We were taken to our room as we would be prepared to stay but it really was so hot that we couldn’t breathe . Why weren’t we told of this before hand ? The girl on reception was very helpful and advised us and helped find an alternative accommodation and sent an email to hotels.com explaining the situation. None of this was our fault. Finally somebody from hotels. Com phoned us at 10pm but by then we were in the utilita arena at a concert so couldn’t possibly hear . We were then called back at 2.30am can you imagine what went through our heads at that time of night especially with frail elderly parents . WE managed to phone you back at 9.30am and got cut off before we could speak to anyone . This is very concerning and in my opinion very unprofessional. We have also been left out of pocket for something that was completely out of our control and could have easily been sorted out before hand …..,,,,

First time staying at the Cube Hotel, and the location is fabulous. The room was spacious and bright, with a great view from the 24th floor. The room was well-appointed, with everything you'd need (safe, ironing board, mini fridge, bottled water and cookies). The air conditioning didn't seem to work, and there was a column heater in the room to compensate. The standard of the bedding didn't match the rest of the room, which was disappointing - a saggy mattress and nothing but overstuffed firm pillows. It was OK, but I had expected better. Several issues in the bathroom, which I reported to reception on check out - a constant drip from the shower, a leak under the basin, and the drain in the shower was almost fully blocked, which meant I had to turn the shower on and off to make sure it didn't flood the bathroom. The restaurant on the 25th floor (Marco Pierre White) was fabulous, and the cooked-to-order breakfast was a standout. Despite a few niggles, I would definitely stay again.

Breakfast was a little disapointing. The Cadbury waffles - the waffles was microwaved and chewy. The rooms - the aircon was broken and no prior notice of rhis before stay with the opportunity to switch hotels. This was very uncomfortable. It wasnt mentioned at check in either. We had to ask for an extra fan for the room, which broke, with a replacement requested from reception each time. This was 3 or 4 teips down to reception on floor 7 feom floor 24 each visit. It felt like we were in the lift or waiting for it more than actually in the room. The shower was also broken. The overhead rainfall shower head had so little watwr presure it bearly even wet your hair. The hand held shower head at waist height more water came out of the handle than the shower head also making it hard to get clean. The staff were helpful and attentive, but no consession offered for the inconveniences.

Amazing experience close too amenities and utillita stadium highly recommend staying here for any concerts it's within walking distance as well as city center shops Bullring ect.. the hotel is a beautiful building inside and out, Amazing bar and music top floor woth stunning views all around. The Room was beautiful and accommodating really high presentation and standard it felt like home from home.

Do not stay here ! Staff are so unhelpful on reception. No one to help with luggage. Breakfast very poor choice No air conditioning

Reception area very tired. No one on reception to greet guests, they stay in a back room and come out when they hear you. No mention of breakfast or the restaurant. Not a great first impression. Room very spacious and views were great. Room itself is a bit worn and could definitely do with a makeover.

Very clean, helpfull staff

The room was very spacious, clean and plenty on facilities. Slight issue with the TV remote not being very responsive but all in all a very good stay.

Lovely clean room , friendly staff , easy check in and out. Was the perfect escape for our anniversary and hubbys birthday. Communication leading up to the day of check in was perfect too. Thank you to all at The Cube

The check-in was quick and easy. The room was lovely and big and had a lovely view looking out over Birmingham. The extras ordered were loved by my wife as they were a surprise for her. The bathroom had a bit of damage but it did not matter ie damage to bottom of bathroom door, a tiny bit of paint peeling off the wall. The room was very clean. Shower temperature could have been hotter than it was.

Great

Room was booked for 27/28 March. Got a called on the 24th to say the room was unavailable and they were cancelling my room. All alternative hotel prices weee now up 50%. Had to cancel 1 days stay in birmingham and footed a train alteration fee. Will NEVER book at the cube again!

Good to return to The Cube. The breakfast as always was varied and delicious. The bar in the evening had a good vibe.

Room was clean, coffee, tea, biscuits and water was not replaced after the 1st night. Other than that I couldn’t fault it.

Lovely room, clean and large. Staff were approachable and friendly. Great position for theatre and entertainment