Overall Ratings & Reviews Casa Madero Hotel Boutique

We chose "Casa" because of the reported quiet surroundings and walkability to the Centro. The staff were all very kind and helpful. Acted happy to have us as guests. We had two junior suites with three children. The beds are very comfortable, and the AC was potent. Breakfast was cooked to order and filling. They provided a coffee to go complementary. I paid more for Casa and didn't mind it as the breakfast made up for the higher price on comparable hotels.

Casa Madero is very well located and the place itself and the decoration are beautiful. My room was confortable. Bed, linens, towels, bath robes even slippers were great. The staff is friendly and helpful, they will tend to your needs with a smile. Minor downside: the water in the shower is warm enough, not as hot as I like it, and the W.C. has a sliding glass door, not my preferred option for privacy, even with my husband of 30 years... but it´s manageable. Great hotel, overall. Would go back.

Beautiful boutique in a great location. Big comfy bed. The only challenge was limited hot water during a morning shower. Fantastic breakfast included and a few doors down from an amazing barbecue place!

Excellent place.

Everyone was friendly and spoke enough English so communication was not a barrier.

Great service

Is a beautiful place, i will come back again.

Great!

All the personal was so nice and really take care of you Super nice place, renovated

It’s an amazing property. I loved everything about it would definitely recommend.

The staff was excellent! We arrived very early they did open the front door for us, made us feel safe. We traveled with a group, they did have one room available so we waited in my room. The room was nice however the bathroom is not very well designed. The shower water pours out to the toilet a lot.! Also they are struck on no stains on anything or they’ll charge you, and with kids that’s very stressful. We stayed one week and the complementary breakfast was the same very day.

Beautiful arquitectal building, staff was very friendly and helpful.

No hot water. Frustrating that I am unable to enjoy a Basic hot shower. Ridiculous actually. Will not be staying here again

Great location ambience and comfortable suites!

Everyone was courteous and friendly and helpful. The hotel absolutely beautiful and clean. Walking distance to everything

Historic sites and restaurants

Nos hospedamos dos noches en este hotel, a nuestra llegada nos recibió un joven muy amable quién nos ayudó con nuestro equipaje. La joven de la recepción, con muy poca experiencia, no sabia nada de Expedia ni de las opciones que tenemos los viajeros Gold, le pedí hablar con el gerente, quien por teléfono tuvo un trato irrespetuoso hacia mi persona, parece que no tiene ni idea de como tratar al turismo, la peor imagen, ni siquiera le importó disculparse. La Junior suite demasiado estrecha y con el lavamanos tapado. La peor experiencia.

Very clean and super good service . Staff was nice and helpful , I also was not expecting breakfast to be included but it was definitely worth it and tasty I would definitely stay again .

This was my third time staying at this hotel. this last time wasn’t such a good experience. there was no hot water available . the water came out warm but not hot . my room was next to a patio or dinning area and they were playing music which i can hear

The property itself is beautiful. Our room was clean,