We traveled as three couples and booked three rooms at Jumeirah Mallorca, expecting the world-class service the brand is known for. Unfortunately, our experience was deeply disappointing. The problems started before we arrived. I contacted the concierge multiple times to arrange airport transportation for six people with luggage, but never received a response. We had to make last-minute arrangements ourselves. At check-in, we asked if our rooms could be closer together. The front desk said they couldn’t accommodate that but offered a two-bedroom suite for “€2,500 more” so we could stay closer. We specifically asked if that was for the entire stay or per night, and left with the clear understanding it was the total cost. We accepted only because it was their proposed solution—not because we wanted an upgrade. To make matters worse, the third room wasn’t even close to the suite as promised. The real shock came after we returned to the U.S. We discovered an unexpected charge of approximately $22,000 on our American Express. The hotel claimed the suite was €2,500 per night, something we would never have agreed to. Instead of acknowledging what was clearly a misunderstanding, they treated us as if we were the problem. The property itself is beautiful, but luxury is about trust as much as scenery. Leaving guests with a surprise five-figure charge and refusing to take responsibility for an obvious communication breakdown is unacceptable. I cannot recommend this hotel.

Staff were very good and very helpful.

Great restaurants. Unparalleled views. Impeccable service.

The property is beautiful. The staff at the amenities are very helpful. There was an issue with the AC in our room that lasted several days we were not thrilled about. The general manager apologized to u

The room was super clean, we were upgraded as part of our honeymoon and had champagne and chocolate covered strawberries on arrival to the room. The amenities are incredible and like nothing we’ve had before. All staff were extremely attentive and everything is included in breakfast. The dining options are wonderful and food was great. The pool staff were very friendly and tended to every need. The hotel has a WhatsApp communication which is extremely responsive to all needs such as booking taxis, dinner reservations and extra supplies in the room.

Excellent staff and facilities.

Perfect stay. Wonderful views, great location, and many facilities, with excellent staff.

Loved everything - sunset lounge is incredible and so is the concierge

This venue is spectacular. It is beautifully located with a magnificent view of the Serra de Tramuntana. The shuttle servie to Port Soller was very convenient. The Hotel staff was extremely professional. Would highly recommend this hotel.

Hotel and views were beautiful. Shuttle to Solle. Loved this property and can’t wait to return

What stuck out to me at this hotel is the beautiful sunset views. If you eat at breakfast or lunch at their restaurant beware of the bees that will attack you. I think the staff should let you know about that before seating you as its a well known issue. The tasting menu restaurant food was not good. It was beautiful and the woman explaining everything was awesome but the food did not have flavor.

Beautiful report , excellent and helpful staff . The only problem we had were the number of bees that frequently gathered around our breakfast table, disturbed our peace and interrupted us making us having to leave the table.

Beautiful area, nice hotel and good for kids but not worth the price. Not like other jumeriah properties in Dubai. Staff friendly but very young and not experienced. Needs stronger management and leadership during busy periods.

All staff were very inexperienced, there is only one person on concierge desk. It was not like Jumeirah hotel... Moreover third bed in our room were sooooo uncomfortable

Lovely hotel

One of the worst 5 hotels I’ve ever stayed nowhere close to 5 star I’ll give it at best 2 stars

The hotel has stunning views and the property is amazing. The service is meh but that is the same across Europe where nobody is in a hurry to do anything. The staff were friendly but they didn’t go out of their way to help you get from the hotel to the port etc. this is the biggest complaint. The hotel sits 1.7kms up a very steep hill from the port. Lack of shuttles and help getting rides was awful. I’d never go back. Dripping sweat everyday time we had to walk down or up. If you go rent a car or scooter. Cause it ruined the stay.

When we first entered the hotel, we were amazed by the breathtaking ocean view, and we were touched again by the kindness of the staff who helped us with check-in. It was quite hot when we visited, but we were grateful to be offered cold towels and refreshing drinks. I still remember the warm smile of the friendly staff member who handed them to us. The Michelin-starred restaurant was outstanding, and the complimentary breakfast was also exceptional. The view, service, food, and cleanliness of the hotel—everything was perfect. It was truly the best hotel and will remain a happy and wonderful memory for a long time. If I get the chance, I would love to go back again

A wonderful place .. the staff are great and friendly attending any wish you may have. We stayed at a junior suite with a balcony sea view which was serene. the hotel is well maintained and has great restaurants onsite. highly recommend for a romantic getaway.

Great Hotel with beautiful surroundings and great food. Highly recomended