I was thrilled to upgrade from a classic 4-bedroom room to a 2-bedroom presidential suite. My God, this blessing is complete. Thank you, Pullman. Checking out of the hotel was easy, and thankfully, it's right in front of the Grand Mosque courtyard.

the hotel staff is very friendly and the food is delicious

It is very comfortable to live here

We stayed at the Pullman Zamzam Hotel during the holiday season, so it was very crowded. It was very helpful when staying in a hotel that was very close to the mosque, especially since we brought a baby. It only took 3 minutes to get down to the mosque courtyard. We booked a city view room, and thankfully, we were given a view of half of the Haram. The room was spacious and quite clean, and there was also a kitchen in the room we chose. For breakfast, there were quite a lot of choices, and the food was okay. The service was quite friendly. Thank God.

For the cleaning staff, they are too aggressive even when I have informed no need to clean up. They opened the door when I not wearing the hijab.

Old hotel, but quite well maintained.. thank you

Great!!!!!! 10 stars deserved.

Excellent. Superb. Great. Very nice.

I booked a room and saw the picture with a carpet on the floor, but when I checked, there was no room. I wanted to rest and sleep with my husband after performing Umrah, but I was really disturbed by the noise from the guests next door who were fighting so badly, throwing things around. I was really disturbed.

Very close to the Grand Mosque. The food court area has plenty of options. I think I'll stay here again with the kids if I perform Umrah again. Very comfortable, clean, and relaxing... :)

The food is not suitable for Indonesia.

cool, awesome, comfortable, direct view of the Grand Mosque

Great experience

very fasting and access to the mosque is just up and down the elevator

Located in the Zamzam Tower, just a short walk to the Kaaba. Unfortunately, there is no direct elevator from the hotel to the ground floor. The room includes a table, making it convenient to enjoy meals. The staff are very friendly.

Very easy and helpful during check in

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One of the best 5 star hotels in Makkah.

It is very easy to access the Grand Mosque and if you need anything, everything is available at Zamzam mall.

If you stay for umrah, Zam Zam Pullman is one of the best. Easy in using lift to Haram.