Overall Ratings & Reviews Secrets Vallarta Bay Puerto Vallarta - All Inclusive

This property is so noisy! They're right on the beach so you can hear everything. Music blasting after 10pm when you have to be up at 6am for excursions. Hard to find food when you want it becsuse they close restaurants at weird times. Workers will tell you a place is open when it's not. Also finding the Asian and Mexican restaurant is hard. The preferred lounge seemed cool, but the food was the same every day and not very good. They even closed the adults onlt buffet one night just for a wedding. Seems like this resort is just for weddings and partying. Not relaxing at all. Also bugs in the room and lizards inside. I expected better for a "5 star resort"

Staff was very friendly

Nice rooms, great views The food was just ok, noisy lobby at night.

Very wonderful service

Overall was a great vacation. What we did not like was being hounded to sit through a timeshare talk and not taking no for an answer

The property was beautiful and well maintained. The staff was friendly and very helpful.

Beautiful hotel. Food was ok , not great for vegetarians but I made it work. The afternoons seem to be more focused on partying rather than relaxing in the pool areas which I could've done without. Overall I was happy with my stay

The people who work there are what makes this place worth returning to. What I didn't like was even though we booked a VIP room, it didn't feel like the service was at that level.

Thank you for a lovely time

Staff and service was excellent. Food was good usually except for a couple of restaurants that missed the mark. The fish at Oceana was overcooked and dry. Tepenyaki restaurant was good, but the chef cooking the food started out with a very sharp long tined fork flying across the grill at a man seated beside it. The chef picked the fork up off the floor and did not clean it before using it. The flames were very hot and close to we who were seated around the grill. I was not comfortable with that. Our room 1814 had a very leaky shower that caused water to seep out all over the floor and to run a long way toward the bed. There was noise from a construction area behind our room that started every evening around 11 - 12 pm. It was loud beeping and crashing noises. Beach vendors were annoying with their constant approaches toward us to sell their goods as we sat under umbrellas by the pool. Entertainment was sparse in the evenings. For the price paid to stay here, I expected better entertainment in the evenings.

Wow. We stayed a couple nights here looking for a relaxing place to workout, play tennis, sit/drink by the pool, enjoy some good food - and this checked all the boxes. The people and staff here are so kind and wonderful - impressively most are bilingual and english accommodated. We loved the various dining options across both Secrets & Dreams sides - incuding the cafes that serve yummy snacks and drinks. The pools are plenty, clean, beautiful, great places to chill - and the swim up bar is so fun. Through Expedia we got a free upgrade and we couldn't be more grateful for the ocean view & waking up to the sounds of soft waves crashing. The gym is AMAZING - the tennis court was quite fun (interesting texture, immitated clay we think). Thank you for a wonderful stay, relaxing and refreshing. Beautiful luxurious property - Secrets side is calming and spa-like. We are so grateful to your kind staff for treating us so wonderfully!

I do not usually do reviews but this property only care about upselling ,we did upgrade to presidential suit ,first two days was great customer service after that it looks like everyone wanted to take advantage of us . When it was time to check out one of the manager disrespect me after spending 10k in this property. Only person that was great and upstanding was Jose Becerra 10/10 for him .

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Great location about 1.5 miles or a $6 cab ride to the malecon. Close to the airport 15 mins if there’s some traffic. The Versailles neighborhood is right up the street with a lot of options for food if you do not want to do AI everyday. Rooms were clean a bit noisy at night from the entertainment at dreams or secrets depending on the night but everything wrapped up by 11. Pools were clean and the entertainment staff fun and friendly. A bell rings at the pool when a whale is spotted if u r there during their migration. Lots of food options. Top notch security when coming and going the gatekeepers take ur room number each time and if you’re with an uber or cab the cab number and driver name. Would stay here again!

As an Expedia gold member that was told to mention upon check in I was denied because I needed to be a platinum Expedia member. My ocean view I paid for was blocked by palm trees. The biggest view I got were the people in their private pool going at it which was very uncomfortable. The shower leaked underneath the door and didn’t drain causing the entire area to be soaked. Ruined one of my outfits. The toilet made sounds the entire time making it hard to sleep at night. We had a 6.2 earthquake and there was no follow up from the team to ensure everyone was ok or what to do.

Our second visit and we will be back.

The hotel staff was utterly amazing! They were so friendly and helpful, always willing to help with any accommodations needed. The property was beautiful and very well maintained.

The Staff is very friendly

Top notch service. The resort is clean and beautiful. We especially appreciate Carlos our host and Omar our waiter. They both were helpful and on point with excellent service.

Food and staff amazing, great location lose to airport and a 20 min walk to the sea wall. Only negative is the entertainment is boring.