Our stay at this hotel was absolutely wonderful. The property is set in a beautiful, picturesque location that instantly helps you relax. The rooms were immaculately clean and well-maintained throughout our visit. Every member of the staff was attentive, professional, and went out of their way to ensure we had everything we needed. The swimming pools are fantastic, clean, spacious, and perfect for both relaxing and playing. Breakfast each morning was a highlight, offering a huge choice of high quality options to suit every taste. Most importantly, the hotel is brilliant with children. The staff are incredibly welcoming, and the facilities are perfect for families.

Whilst the hotel is nice, it is somewhat dated and could certainly do with a renovation. The mattresses on the sun beds most certainly need replacing. And there is a desperate need for more parasols. The biggest downside of this property is the service. To say the level of service is poor would be being kind. There is no urgency in any interaction and you are constantly left waiting. Whether that be for a member of staff to come over, waiting at least 30 mins around the pool area for a drink or any other request the service completely fails this resort. It is hugely understaffed, a number of the staff of poorly trained and having tried to contact the property since my departure, I am again waiting for somebody to have to common courtesy to reply to my emails to address my concerns.

The hotel is very modern and well maintained. Staff are very helpful. The beach bar was my favourite. Lovely private beach and comfortable double beds for sunbathing. It is expensive for food and drink but that’s to be expected in a hotel of this standard.

This hotel is calm with good rooms and housekeeping but misses the mark too much. Service was usually sleepy, the place very not smoke free with lots of smoking around the pool, the technology was outdated with no usb sockets anywhere or Netflix and a pretty useless hotel app too. Just a very forgettable place to stay, hopefully I just hit a bad week but it should be really special and was not.

Bed amazing, bidet leaking, loo roll holder fault. Room amazing, spa and beach location amazing. Room service really good, pool outstanding, concierge check in delayed, in house restaurants really good. Room emnities really good,

Loved this hotel! We stayed for four nights and had a great experience. We didn't end up exploring much else in Agadir and found that the hotel restaurants (particularly Le Plage) was all we needed for lunches and dinners. Gym was well equipped with branded machines that could be in any regular gym. Large pool area, we got ourselves a cabana every day and beachfront so possible to go have a swim in the sea (large waves!). The spa is not included was 300 MAD, which only includes access to a pool and hammam, would recommend getting a massage treatment instead. Service was great and we got lots of refills for water and toiletries. I think they cleaned the room twice per day. Concierge was helpful in organizing transfer to Marrakech and Quad Bike tour. Overall hotel was great value for money and there wasn't really much need to leave to see other parts of Agadir for us.

My experience at this hotel was extremely disappointing and far from what I would expect from a luxury property. On arrival, one staff member took all three of our passports, completed the check-in process, and told us everything was fine and that our room would be ready shortly. However, when we returned, another employee informed us that our king room for two people could not accommodate a third guest, despite us never being told this beforehand. I explained that I was willing to pay any additional fee required, but the staff member was dismissive and rude, forcing us to pay extra for a so-called “upgraded” room. Ironically, the upgraded room was clearly still meant for only two people, as it originally had two twin beds with a rollaway bed added and was only stocked with amenities for two guests. We had to contact room service ourselves just to request basic additional items such as towels and a robe for the third guest, making the original room we booked seem far more suitable and comfortable. The check-in process became even more frustrating due to the rude and passive-aggressive behavior from another employee named Munia, who made both me and my mother feel very unwelcome. To make matters worse, the room contained moths, which made it uncomfortable to sleep in. While I understand that bugs can sometimes happen and may not be the hotel’s fault, it would have been appreciated if the room had been properly checked. Overall the poor customer service made our stay disappoin

The Sofitel Agadir Thalassa Sea & Spa is a good, well maintained hotel. Staff were friendly, and the food was excellent - good variety — the breakfast was a standout. Lunch and dinner were also good, though we often walked to nearby restaurants as hotel dining is more pricey (though reflective of quality). A lovely surprise was the amazing chocolate cake delivered for my husband’s birthday – impressed by them recognising his birthday. The spa was another highlight, with a wonderful hammam, massage and facial. Where the hotel fell short was consistency. Room servicing varied, with basics like tea, water or tissues sometimes forgotten. Breakfast service also depended on the server, and we only discovered the hot menu a few days in. Waiting times were common — often 15 minutes for tea at breakfast or towels by the pool. The biggest issue was the lack of parasols. As someone who needs shade, it meant we often avoided the pool until late afternoon. Pool staff also felt inattentive unless tipped (as other guests seemed to receive a much better service). Practical improvements would include firmer pillow options and towel rails, as drying towels was impossible. Weather-wise, the Atlantic mist can make beachfront hotels cooler than expected. I would return to Agadir and possibly this hotel, but with caution in high season due to the parasol shortage and levels of service levels during high demand. Special thanks to Meryem, Hecham at breakfast and the attentive receptionist at check.

Environnement et localisation

Fabulous hotel, staff warm and welcoming and made our stay wonderful.

Arrived at 12 and was told rooms would be ready for 2pm. Returned at 3pm and rooms were still not ready. Eventually they gave us our rooms on the ground floor

The hotel was excellent in all respects. We had a holiday we shall always remember.

It was lovely overall.

The hotel is really lush and beautiful. Would we go back? No. Purely because they charge you for everything you wanna do - padel is €40/€50 . They make crepes for fun in the reception and there’s a charge - it’s all just silly. So it isn’t a regular 5* where these things come as part of your nightly rate . It’s gorgeous, but that sort of opportunistic charging ruins it. Plus kids under 16 can’t use the pool so on our 2 lashing rainy days, our 10 year old literally had nothing to do. The hotel next door gave us bikes so we cycled in the rain. The Thalassa doesn’t even have a few bikes you can borrow (they’d prob charge more than the cost of it anyway :)). Gorg hotel. But they need to ditch the greed!

Staff Service was very average - there were three friendly faces. Great setting and well designed outdoor area. Needs a proper coffee machine in the room for the prices charged. Money seems to be a driver not service.

Brilliant facilities and fabulous staff

Beautiful place. Good service.

The hotel was lovely. The communication with staff was difficult sometimes as 80% did not know how to speak English. There was very small ants around the outside and inside of the door to our hotel room when i made them aware they did not understand or didn't want to understand and did nothing to resolve the situation. Communication when ordering food was difficult ended up ordering double and paying more for certain items due to lack of understanding. If fluent in french then you are ok. Overall the hotel was beautiful.

This is a stunning hotel with beautiful pool areas and a choice of 3 restaurants all of which offer excellent food. The breakfast was amazing with loads of stunning pastries and everything you could wish for. The staff were helpful and friendly. Would definitely go back.

This hotel was wonderful. We had a couple of issues with the room when we first got there which staff quickly resolved! Laila from the cleaning team was amazing! Lahouciane from the breakfast service team was a joy to speak to everyday! Down to Mohammed who I spoke to a lot for room service. Everyone made the trip so much wonderful. The restaurants were really nice! The Mexican tapas bar did the best churros we’ve ever had and the beach restaurants lamb chops and salt sea bass was sensational! Would recommend and return.