The staff and amenities were really good. The room was very small, not sure if that’s common in Greece. The view was the highlight. However the property is located at the bottom so it was almost a 7 min walk from the main square. It was hard on the knees so if you choose this place be prepared to make that climb everytime you want to go out.

we loved many things about this property. The staff was attentive and friendly. There is one thing about this property that the reviews and the description fail to address. This is not a property to stay in if you are an older couple. There is no elevator and the steps connecting you to your room and the restaurant and pool can be daunting. we had 75 very steep stairs steps from our room to breakfast. 250 stairs steps from our room to the square where you arrive and depart to any activity. After 4 days of doing this sometimes 3 times a day we are exhausted ! Please be cautious if booking this hotel and you are over 70 or not in very good athletic shape.

Everything was truly amazing!! The view, the atmosphere, the restaurant and the service!! Silvia at the restaurant/pool was fabulous!! Will definitely go back!

The property was lovely, staff amazing, the rooms are only ok and in need of some TLC in terms of bathroom fixes and repairs, and patio furnishings were worn and unserviceable which made sitting outside to enjoy the view less desirable. Lower rooms have more tourists foot traffic which was unexpected, surrounded by drones and photographers.

The champagneBreakfast was amazing every day! It was top rate service at every turn.

The location is spectacular, the staff all exceptional and the champagne breakfast delightful! Be prepared for many stairs on property and to the pick up and drop off area. We loved our stay!!!

Property was beautifully maintained and attention given to the smallest details in the room and the bathroom. High quality products used. Staff were friendly and very professional.. I highly recommend this exquisite property

Our stay at Grace Hotel was absolutely amazing. From the moment we arrived, the staff were incredibly kind, welcoming, and professional — they truly made us feel taken care of throughout our stay. The room was spotless and beautifully maintained, which made it even more relaxing to unwind. And the breakfast… honestly one of the highlights — fresh, delicious, and the perfect way to start each day. Everything about our experience was top-notch. We genuinely loved our stay and would come back without hesitation.

Overpriced for what it offers. The staff and food were great, but you can get a very similar experience at neighboring hotels for half the price. Surprisingly, complimentary bottled water is not included even though Santorini tap water is not drinkable and water costs €7 per bottle plus tax. Coffee pods are included, but having to purchase basic drinking water at this price point felt unreasonable. The main pool, advertised as heated, was never heated during our stay, which was disappointing since it was cold in April and the pool is one of the property’s main amenities.

Property was stunning - be warned it’s a walk to the property on the walking route and you will get your stair workout - but it’s so worth it. Our junior suite was perfect, beautifully detailed and the view is incredible. Less crowded than Fira or Oia, quiet, lovely. Be sure to go to Avocado restaurant nearby, Greek food was amazing and clearly a family business.

From the moment our reservation was confirmed, Grace Hotel provided a seamless process. Lia from the reservations team was highly professional, accommodating, and remarkably flexible in managing changes to our travel dates. She ensured that all arrangements were accurate and followed up promptly with confirmations. Once we arrived, the concierge team including Angela, Matina, Haris, and Lara demonstrated exceptional service throughout our stay. Their knowledge of the island and thoughtful recommendations were invaluable, and they handled logistics efficiently. It was clear that they paid close attention to our preferences and tailored their support accordingly. The food and beverage team was equally impressive. Theo was particularly attentive and ensured that our dining experiences were smooth and enjoyable. Together with Alex and George, the team delivered a consistently high standard of service. The six-course breakfast was a highlight of our stay, with a different menu presented each morning, beautifully prepared and consistently of excellent quality. The hotel itself offers refined accommodations, striking views over the caldera, and an atmosphere of calm that makes it easy to relax and enjoy the surroundings. The rooms are well accomodated and extremely clean servided twice a day, every day! The hotel's location is well placed for direct access to Skaros Rock as well as to the bustle of nearby Fira town. All in all, our stay was exceptional in every respect.

Best view in the world. Over the top staff. Worth it!

Amazing place and amazing staff!

Fabulous property and the best in the area by far. Incredible sunsets, clean rooms and amazing staff.

View is stunning and the service is exceptional. Everyone was amazingly nice, friendly and helpful. We are definitely coming back to stay again at the Grace.

The service of staff at hotel was so wonderful. Alex and Matina were two of the best!! Such a fantastic hotel.

I rarely leave reviews, but felt compelled to share our experience to help others make an informed decision. We booked what was marketed as a luxury suite in Santorini, expecting tranquility and comfort — unfortunately, it fell far short. Most disturbingly, a male hotel staff member entered our room unannounced after 9pm, claiming he needed to “check the minibar.” My partner was naked in bed at the time. There was no prior notice, no knock, and absolutely no justification for this intrusion. It was an unacceptable breach of privacy. Second, the approach to the hotel is extremely unpleasant — a rough, dusty construction zone that’s nearly impossible to navigate with luggage. It sets the tone for what’s to come and feels more like arriving at a worksite than a luxury property. The suite itself was disappointing. Although it was marketed as high-end, the “lava rock” wall outside our window meant we had virtually no natural light or view. Can't recommend.

The Grace Hotel is 10/10 in every respect; views, staff, service, food, pool, and rooms. We’ve traveled all over the world. My wife and I put the Grace Hotel on our top-10 list.

Gorgeous hotel! Wonderful service from start to finish. Very dramatic scenery.

Great service- George and Alex at the restaurant and pool were amazing! Rooms are beautiful and the VIEW can’t be beat. Highly recommend!!