Will
2,0
/10
Reviewed 14 week(s) ago
Hotels.com verified review
It took over 3 hours to access the room. A large deposit was required for the room key as this was not stated in their terms and conditions I refused to pay this, so he refused to allow us into the room. After numerous phone calls to Hotels.com we finally got access to the room but we still paid a slightly reduced deposit for the key. On leaving the hotel we asked for our deposit back to which they said they would bank transfer it, after several phone calls to the hotel explaining we had not received the deposit, a very rude receptionist said he would transfer it. Two days after leaving the hotel we received it. Room not bad but not worth the experience, AVOID where possible
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