Ddss

The Hotel seems to have a large number of rooms which is not compatible for the only 3 (yes, three) slow elevators. It should be noted that 1 elevator appeared to be broken, so only 2 functioning). When I was there, the Hotel seemed to be fully-booked, which made me take the stairs up and down from the 5th floor as the elevator line was huge to be waited. Moreover, the breakfast was a nightmare for both guests and Im sure for the staff as well. Food was missing on the buffet because of the capacity, a waiting line outside the restaurant because of lack of tables, at some point no coffee cups and plates. Last: the pool. It is such a small pool for a booked hotel that if everyone decided to swim at the same time, clearly that wouldn’t be possible to happen because it wouldn’t fit.

There are so many things that i dont know where to start. First and foremost the hospitality and kindness of the front desk staff. Paulo, Patricia and all the others were incredible. They made my stay a dream come true. Everything was way above my expectation. I am familiar with traveling and good hotel (Beirut, Paris, Dubai). You could be at a Ritz Carlton or the George V in Paris and will never receive that level of personal attention and genuine desire to help you. My only issue was with me; for not being able to meet with them one by one to personally thank them.

I spent one night at this hotel and chose it for its location and pretty pictures. On arriving at the hotel I was disappointed to see the room I was put in, which was towards the back of the hotel and close to the swimming pool, which was noisy at times. The room is small and the beds were uncomfortable. The bathroom was small and musty. The food is average.

It was exactly what I needed. The room was very spacious, the beds were so comfortable, the breakfast amazing! The only down fall was the smell from the beach when we were laying out by the pool. The smell of the beach was horrendous. Other than that, our stay was great!

Very confortable, near everything. Nice and clean rooms, unfortunately the beach across the street is not recommended for swimming

Hotel was ok. room was decent and staff were always helpful

Todo muy bien menos el desayuno ! Un desastre ! Los jugos intomables! Las tapiocas crudas horribles

No check-in a atendente Andressa foi bem descortês, atendeu de forma ríspida, não ofereceu um segundo cartão de entrada do quarto para minha esposa, nem os vouchers de toalha da piscina. Não ofereceu uma cortesia gratuita que foi oferecida a todos os hóspedes para um "day use" no Beach Clube Lontra. O café da manhã tinha um cabelo nos ovos mexidos e foi mostrados aos garçons do buffet, e no outro dia tinha uma mosca no bolo com cobretura de goiaba. O estacionamento de difícil acesso numa rua estreita e portão não abre todo oferecendo risco para um carro de grande porte ser arranhado além da sujeira e barulho no estacionamento. Não voltaria.

Limpeza do quarto é impecável, ambiente moderno aconchegante, café da manhã e demais refeiçoes sensacional muitas opções e de qualidade... em destaque quero deixar o registro para os funcionários do hotel que a cordialidade e atendimento é realmente sensacional e acolhedor, pretendo voltar e recomendo muito,minha estadia foi sem dúvida incrível ......

Hotel excelente.

Ritz Suites, é incrível. Confortável e equipe de execrlencia.

Hotel muito confortável, limpo atendimento 10, café da manhã muito bom bastante variedades.

Incrível. Tudo ótimo.

Elevador muito demorado e insuficientes para quantidade hóspedes . Café da manhã poucas opções

O hotel tem um quarto ótimo, gostaria de um banheiro melhor e um guarda roupa com portas

Excelente café da manhã,quarto espaçoso,cama Boa,ducha excelente..local calmo e sem barulho…valeu muito a experiência

Péssima limpeza,demora no troca das toalhas por falta.

Muito boa

Bom quarto, pessoal atencioso, um pouco afastado do centro de Maceió.