One female staff was very rude and unhelpful

1 member of staff a female was terrible and very rude and aggressive

Terrible the apartment smells and construction nearby noisy the neighbors were noisy the lift not working I report to change the flat no response

The property itself is in a fantastic location, especially if you’re looking to enjoy a peaceful, scenic area with access to great golf and nearby attractions. The rooms were spacious, clean, and relatively newly updated, which made for a comfortable stay overall. Unfortunately, my experience with the front desk left a sour impression. I called around 1 PM on the day of arrival to see if there was any possibility of checking in early, as many hotels are happy to accommodate guests if rooms are ready. Instead of a polite response, I was met with rudeness. The woman who answered the phone asked for my name and then sharply said, “I just told you check-in isn’t until 4,” without any courtesy or professionalism. When we arrived, we were initially greeted by a kind gentleman at the front desk, which quickly changed once the same woman I had spoken with earlier jumped into the interaction. She asked for all of our passports, which I provided—except for one of my friends who is a resident of Spain and only had her ID. As I tried to explain, the woman repeatedly talked over me and was unnecessarily rude, creating an uncomfortable and unwelcoming atmosphere after hours of travel (we flew in from Miami). Thankfully, the manager, eventually stepped in and helped us sort everything out smoothly. I truly appreciated her professionalism and willingness to resolve the issue. Overall, while the accommodations and location were great except for front desk encounter.

Overall a good stay. Room was lovely, spacious and clean. There is no cafe, restaurant on site or in walking distance so you will need a car or get a taxi to shops. Our first room air con has broken and smelt quite badly but we were quickly moved to another room. Be aware do not park on the road outside, we were advised it was ok by a security guard but got a ticket!

Amazing apartment , security had an attitude. , nasty sewage smell the last day I was there , excellent value for money. 15 minute drive from the strip cheap taxis

All good

We had a slow check in experience due to limited staff. However the reception staff were superb and made us feel at ease. The property is well maintained. The car park is underground which is ok but the lights only work manually so once you arrive you are fumbling in the dark to find a light switch. The rooms were recently renovated to a good standard. The negatives are no English TV channels and no coffee pods but the temperature of the room was too low and could not be regulated. We were offered a different room again by the fantastic reception staff. Without these issues we would have no hesitation in recommending the property to others and would rate it as good if this was the case.

amazing resort, quiet location, and close to Golf fields. The only recommendation i would suggest is to have a simple breakfast offering in the resort, this way it is an additional revenue to the resort and guest would be at ease if they don't want to make their own breakfast in their rooms. other than that it 5 stars from my side :)

Beautiful surroundings quiet location the apartment unit was wonderful with a pool view very friendly and helpful staff had a romantic and recharging vacation we will definitely be back !!! The best

Had no cleaning services and no wifi, asked for towels and never received. Called reception 5 times during our stay and still go no resolution. Asked to speak to the manager and never happened. It’s shame because the room was beautiful

Todo nuevo. Muy buena mi experiencia

This is my 2nd stay at this resort in 3 months and I was a bit disappointed this trip. The resort is great, they now have a gym which I only found on my last day, and would have been useful if I’d known about it. Not the staff’s fault I didn’t think to check the website for changes having stayed there so recently. Another change which I wasn’t happy about. After not charging for parking last trip, they are now charging €10 a day which adds a huge amount to a week’s car hire. I wrote to the hotel twice to query this but they completely ignored my emails, not acknowledging them in any way. I found this incredibly rude and one of the reasons I’ve marked the resort down to 4 from 5 stars. It’s a pity as the rooms are great, well equipped and very comfortable. Unless you’re staying there to play golf (I wasn’t) the location isn’t brilliant and you need a car to get around, hence my annoyance at the extra parking charges. I had a very quiet and peaceful stay last visit but this time had noisy neighbours playing music and talking very loudly until gone 1am. There is no one at reception after 8pm and no phone in the room for internal calls. I didn’t want to get dressed and go to find security to ask my neighbours to quieten down at that time of night so just put up with it until they eventually (and noisily) left the room. This didn’t happen every night, but it was annoying when it did.

You need a car to get here and to get to restaurants and shops. We booked a pool view but got a resort view which was good as the pool area was very noisy. There were a lot of loud families staying over the weekend so evenings were not very peaceful. Kitchen was well equipped only thing missing was a place to drain the washing up.

I've just spent 6 very happy days at this resort. I loved the room which was extremely comfortable and well kitted-out even with a washing machine. Fabulous shower in the bathroom, comfortable bed and 2 large televisions in the bedroom and sitting room. Didn't see a lot of the staff as I was out and about most of the time, but they were all very pleasant and polite when I did. Parking was easy, below the hotel, and very convenient for my room. The pool looked lovely, but I didn't have time, or the inclination, to use it in February. I loved my time at the Royal Marbella Golf Resort and if I need to return to this area, I would definitely try to stay here again.

Check in was very difficult

Es war alles super, die Umgebung toll, die Anlage schön und die Zimmer sauber. Man benötigt allerdings einen Mietwagen um an die Strände und in die Stadt zu fahren.

Endroit très calme

L’hotel è molto bello ma le pulizie vengono fatte ogni tre giorni nella stanza e il parcheggio non è incluso se volete parcheggiare all’interno dovete pagare 10€ al giorno

Instalaciones mediocres y poca oferta tanto dentro del complejo como fuera. No puedes ir allí sin coche. Servicios extra del complejo muy limitados. Plazas de garaje complicadas para acceder, fuera no se puede aparcar.