Overall Ratings & Reviews The Terrace Club Wellness Thalasso At Busena

We recently had the pleasure of staying at this exceptional 5-star resort in Nago, Japan, and without a doubt, it was one of the finest hospitality experiences we've ever had. From the moment we arrived, the staff treated us with a level of warmth and professionalism that immediately made us feel at home. Every detail was handled with care—from the seamless check-in to the personalized service throughout our stay. The room was absolutely stunning: spacious, immaculate, and elegantly designed with modern comforts and traditional Japanese touches. Our suite offered breathtaking ocean views, a serene private balcony, and thoughtful amenities that exceeded expectations, including plush bedding, luxury bath products, and state-of-the-art technology. What truly set this resort apart was the service. Every team member we encountered was genuinely kind, attentive, and proactive. Whether it was arranging transportation (including a shuttle from Naha), our dining, taxis, or simply greeting us each time we saw them, the hospitality was unmatched. The amenities were equally impressive. The resort boasts a serene infinity pool overlooking the coast, a world-class spa with traditional Japanese treatments, and several outstanding restaurants featuring locally sourced ingredients and impeccable presentation. Every meal was a culinary highlight. I would highly recommend this resort and can't wait to go back to Okinawa so we can stay here again.

My husband and I went this past week to the Terrace Club and are counting the days as to when we can return. The staff was phenomenal during our entire stay. They predicted our needs and wants before we even said anything. They appeared out of nowhere to assist us. The rooms were super clean, except the mattresses were very hard, but this is a matter of personal preference. The hydrotherapy pools was our favorite activity as well as the body treatments. Our only recommendations were to offer more dining options as the resort is very far from anything(1 1/2 hours to Naha airport. Also,there should be at least the concierge staff to be able to communicate in English. We struggled all week with the language barrier, even with our phone translator apps. Overall, I rate this resort with a 10 & can’t wait to return soon. Don’t hesitate. Just book your stay asap!

Great accomodation, staff is very friendly and helpful.

This is a beautiful property with top notch service. Highly recommend!

I thought the entire staff at this property was absolutely lovely! They were super helpful and attentive our entire stay. The property itself is gorgeous, rooms with ample amount of space. The restock anything you need twice daily. So overall for that I will give it a 10/10. Now in terms of what I didn’t like… I felt like the Terrence club was significantly under whelming from the the sister hotel next door. They had better dining options and amenities. For the price the terrace club is you are better off with the sister hotel. Also in terms of the pool in April the water was essentially un swimable. It was like doing a polar plung, not having it heated so people can swim is ridiculous. The ocean is to cold to swim in so at least have the pool at a decent temperature so guess can use the amenities. The other pool which is connected to the sauna area you can’t bring your phones or take pictures so influencers be aware. I also wanted to order a drink from the bar and bring it to my room and the girl told me i couldn’t… which was odd. Overall the people and location was great for several day trips but I was pretty let down by the lack of options we had I terms of utilizing all the hotel had to offer. If your picking this hotel just pick the main sister hotel.

Amazing stay! I can’t say enough about the incredible location! Absolutely stunning view from our room and the restaurants! Staff was just as incredible! I’m gluten free and everyone went above and beyond to accommodate me! We stayed at the terrace club which is a quieter vibe than the sister location but both are beautiful!

Our stay was absolutely amazing! The staff were very accommodating and polite. I HIGHLY recommend this hotel.

The people were so nice but it would have been good to have access to more touring options. 6

The resort and amenities were first class. The staff was even better. The entire experience checked all of the boxes and exceeded our expectations. For sure, this was the best resort experience my wife and I have ever had.

Beautiful spacious room with an incredible view. The pools and beach were great and very quiet. The staff was exceptional, attentive and always wanting to help. Only one staff member spoke English, Peem was really great, though it was challenging to communicate when she wasn’t on shift. Laundry facilities were constantly busy and in the “sister resort” which was quite inconvenient. The bed was firm and could use a mattress topper for comfort. Pillows and bedding were perfect. The buffet breakfast and dinner were lovely and definitely worth it. Overall this was a very nice stay.

Amazing hotel! Staffs were extremely helpful to book us restaurants, transfers etc. very attentive and friendly. The hotel shares the facilities with the sisters hotel next door, which is convenient for one that doesn’t want to drive.

Stunning property with great amenity. Our room was lovely, the staff attentive and professional, and the property clean and beautifully maintained. We had a wonderful experience.

Great wellness property at Terrace Club, the little brother of main property, the relaxation and jets pools were amazing, the service in general was excellent, the rooms were nice and big, Peem and Takatani were exceptional ! We highly recommend this property !

It was great experience. My wife and I had wonderful and peaceful time at Terrace. Thank to all the staff members and hope to see you again.

Having looked forward to our stay at the end of our tour of Japan and booking the terrace club we were underwellmed by the club. Whilst the room was spacious and with great views, the beds were short and uncomfortable as was the lack of blackout blinds. Overall decor was dated for an offering of this level and does not compare to Shangri-la or Jumeirah brands. Club pool facilities were pior, uncomfortable sun loungers, parasols that blew over, no operational pool bar and no wifi coverage. The staff for breakfast, tea and happy hour were mostly good and friendly, we would especially callout excellent service from Kaneshiro. The main terrace hotel was far better visually, much more comfortable sun loungers but again no wifi coverage by the pool, no operational pool bar, no where to get water and cafe only from 11am. We were also found it difficult to get food on sunday 30th in any of the restaurants other than the buffet which we had the previous night, other restaurants were either closed or hosting private functions. We eneded up having room service. Overall great location, huge potential, but dated and lacks the superior offering of other brands.

If you want a quiet resort right on the beach this is the place. The Thalasso massage pool is a bonus, my wife loved it and was in it everyday. The service crom the staff was top notch. We enjoyed the pool and breakfast more at sister resort which is a quick few minute gof cart ride. The staff at both resorts were fantastic.

An excellent hotel, made fantastic by wonderful staff, great rooms and facilities. The Thalassotherapy pool is an experience in itself and the benefit of being able to use all the Terrace facilities up the hill is an added bonus! Umeki at reception could not have been more helpful.

Wonderful relaxing experience with the sea lapping at your feet. Staff incredibly attentively. Great value.

This was excellent stay, even combining work and vacation. Exceptionally clean, excellent staff, helping a lot from arrival to departure, all with smile and good will. When my wife got sea-sick, our butler went above and beyond to make it easier on her. Loved Thalasso pool, was there every day. Good beach, great snorkeling, many restaurants. Perfect!

A place to go where you need to recharge and realign your body. A sanctuary where daily life stresses and tensions gets erased. You feel better after staying.