Overall Ratings & Reviews Volando Urai Spring Spa and Resort

We had a wonderful time staying at this hotel and the staff was really lovely, patient and helpful. I misread the French menu and didn’t see that they didn’t have a main course option which I could choose as a pescatarian, and they made a last minute substitution perfectly. I would highly recommend anyone seeking a restful getaway to opt for Volando. Our only suggestion is if there could be a gym added (but the surroundings are perfect for hiking)!

Loved our time during our staff. Everything was top notch, and staff were very friendly. Highly would recommend to anyone staying in Wulai, and would definitely try to stay longer on my next visit!

Everything very nice. Wish food can do better.

良好服務態度，絕美的風景與人文。餐廳舒適，一泊四食的豐盛餐點，兼具健康與美味。 館內整潔，處處有令人驚艷的芬芳，但角落的蜘蛛網、斑駁的外牆、過度生長的通道間植栽、老舊的大浴場衛浴設備是稍微扣分的地方。

The property was quite old but fairly well-maintained. We stayed in a bigger room but the room smelled damp and a bit moldy. The public hotspring is nice but weekend could be quite crowded.

Beautiful property and view, wonderful staffs. Some parts of the building showing signs of aging. The infinity pool is now only used for performances, wish they reopen it for swimming.

Exceptional services and great view. Definitely would come back in the future.

We love the service and the property. We’re greeted with warm friendly staff and very detailed introduction of the hotel by Jacob. The dinner at the restaurant was very nice. The public hot spring area need a little tidying up , we end up soaking up in the hot spring 🛀 bathtub in our room . Our room was the rooftop suite with balcony, specious and comfortable bed 🛌, only misshaped was some dirty used teapot and open bottles of drink in the refrigerator. Overall the price was high for what they offered. We love hot spring in Japan and this hot spring hotel need to pay more attention to details if they want return customers. The essential oil burner they use through out the hotel was big plus, feels very calm & relaxing 😌

It's very quite and private. The service and food are absolutely amazing and filling.

The hotel is generally great for hot spring, the French cuisine and for resting. There are not many facilities in the hotel other than the private hot spring and the public hot spring. There is no gym, library or other facilities you would expect in a hot spring resort. Check-in was not very smooth and organised. We drove and arrived the hotel, with the valet parking staff not super friendly... We arrived the hotel at 2:45pm, hoping that we could get to the room immediately, but were told that the room was not available yet (official check-in time is 3pm and we have emailed in advance that we will be on time). We were sent to the restaurant for afternoon tea, but the waitress at the restaurant was not told that we were being sent to the restaurant, and hence she was puzzled and kept asking whether we were hotel residents and our room number (which we did not know)... When we got back to reception by ourselves at 3:15pm, we were led to our room, but the staff was unable to find another key of our room (we should be given 2 keys), and they had to come back to our room 15 minutes later to pass us the other key.

Good and clean

Excellent. Hotel staff are very nice. Enjoy it a lot

Beautiful views, courteous service and the ambience with the ritual is calming. Layout not so good in that there is a lot of step climbing and u covered parts through umbrella standa are throughout

Service was fine but way below what one would expect of a Relais & Chateaux hotel. No one helped with our luggage upon arrival and we had to collect our luggage from the hotel shuttle and took that to the lobby by ourselves. Many facilities were not available/cancelled during our stay and no alternative was offered. Hotspring facilities were rather basic and quite crowded in the afternoon.

Friendly and experience staff. A relax stay. .....

This is a great place to just relax and unwind. A comfortable walk from Wulai but then far enough out to be relaxing. The hot spring water is pumped into the bathroom which is just great, the bed super comfortable and the food was excellent.

This is a luxurious and lovely hotel. The warm and helpful staff make the hotel lovely. The hotel itself involves into the neighboring nature perfectly and emphasis on the living, soul and art. The room is clean and decorated nicely in a warm way. The quality of the hot spring stands out among this area. The location is good and close to the main street in Wulai. The restaurant offers nice French food with Taiwan local ingredients in unique way. Overall, it is a pleasant stay in Wulai and definitely won't let me disappoint in any way.

Service is excellent. Be treated as royal guests. Everybody is friendly and very thoughtful. Food is delicious and it seemed special made for individual. Facility is wonderful and luxury.

The hotel has a very nice view of the river nearby. The staff were very friendly and helpful. Very close to the shopping street nearby and it takes around 15 minutes to reach the shopping area.

The service was good and room was clean. But, food was really bad. Two years after storm, construction for water way was in progress. Walking to old town or anywhere is tricky as there is no side walk while vehicles are traveling fast.