We were traveling through Belgium and decided to stay at this hotel because of the nice view. And we didn’t regret it: from the top floor you can see endless plains, countless little villages and an incredible sky! There’s so much open space that it feels like the earth is flat 😂 By the way, Lake Warfaaz isn’t there anymore, which is a bit of a shame, of course. At the front desk you’ll meet open and friendly people 🤗 Unfortunately, we had to wait about 20 minutes to check in but that was understandable because of the large number of guests arrived 🤭 There’s an open parking in front of the hotel but it’s not super big, so finding a spot can sometimes be a bit tricky. The rooms are very spacious, cozy and bright. We were thrilled with our view room and the service was just as good. The restaurant is large and cozy. Many people complained in reviews that the curtains block the view - all you can see from there is a dense forest, so those comments are a bit odd. The buffet is quite good; we liked the selection of dishes. Personally, I just fell in love with their little meatballs 😍, these polpettes were very tasty, I highly recommend them! I can confidently say that we were satisfied! 👍

At check-in, the reception staff did not properly verify the reservation details. My stay was part of an event, and the organizer had arranged to cover **all accommodation and food & beverage expenses**. Despite this, I was charged for the room and an additional security deposit because they were not aware of the booking conditions. Mistakes can happen in any business. However, what is unacceptable is how the hotel handled the situation afterward. It has now been **almost three weeks**, and my deposit refund has still not been processed. Despite multiple follow-ups, I have received no meaningful update, and the issue remains unresolved. A hotel of this standard should be able to correct its own billing error promptly. Another disappointing point was that I was told the hotel does not accept American Express. I cannot tell whether this is actually the hotel's policy or whether the receptionist was simply not familiar with the available payment methods, given the confusion surrounding my reservation. Either way, it did not inspire confidence in the staff's training or professionalism. The biggest issue is not that a mistake was made—it is that the hotel has failed to resolve it within a reasonable timeframe. Poor communication, lack of attention to reservation details, and an excessively delayed refund process have left me with a very negative impression.

Nice view and quite close to Thermes Spa but that’s about it. Dinner at the hotel restaurant was really bad. They should consider changing their chef. The air conditioner was making a really loud running sound even when we turned it off, good thing I had my earplugs with me. Worst of all, the pillow was so high, my neck literally folded forward when I tried to lay down on it. I don’t know how anyone can sleep on it. Had to sleep without a pillow in the end.

Everything about this place is top-notch. We went as a group. The environment is clean and quiet. It is perfect for a weekend escape and relaxation. The rooms are cleaned daily, and the staff are welcoming. We enjoyed our wellness session and hope to revisit. They have a wellness and gym centre. It's worth the price.

Beautiful valley view. Peaceful natural area. Staff were friendly. Swimming pool and whirl pool very nice. Clean. Food was also good.