Excellent staff, location, spacious room, excellent value for the money, we would definitely stay again!

Clean room with all amenities. Outside noise was lower than I expected for the location.

Room was ok clean for what only you could see but at a height dust was in all the high places of the room parts of the rooms that normally you can’t see, perfect location great value for money. Small shower but I would definitely stay again.

Lovely stay, just what we needed. Nice spacious room that was clean.

Fantastic location, great price. Very nice room. Staff were helpful. Highly recommended. Will look to stay again on next visit.

This is the worst stay ever and I hope to be able to submit photos. First thing noticeable was the smell of damp but it gets worse. The floor grout in the bathroom and the shower was brown and filthy. The remote didn’t work for the tv and there were other areas showing lack of cleanliness and care. I hope never to encounter another property this filthy and this property should be dropped from all booking platforms.

The room itself was tiny. That was ok bc it was close to Hyde park and convenient to both lancaster and paddington tube stations. No ac but it was fairly cool and we knew this in advance. Room was advertized as having a kitchen and pics showed kitchen and dining area. In reality kitchen was one ciunter w sink microwave toaster and kettle. Dud have dishes for 2 but nowhere to sit except on the bed. Entire place i cluding bathroin was about 10x10. Never got clean towels despite asking for them. No maid service at all. Funally found towel storage and got our own. Water smellsd of sulfur. Not hotels fault but smell became too strong after wet towels sat in bath for days. Also a lot of street noise at night and people rattling doirs all night. Would not recommend

Room was clean. And a good size for a cheep room in london. I was on the 3rd floor. If i had heavy lugage it would have been a challenge get it up to the room. However would stay again as the microwave and fridge was realy handy.

Smells of mold

Room was large and clean, but underground and no way of escape if there was a fire. The window was barred as it was on the street. Had no privacy as you could see em through window from the street and cleaners accessed a cupboard which was right by window. The room was extremely hot , there was a fan but didn’t do much. Check in was ok, email said 2pm but was told it’s between 2.30 and 3 - luckily room was ready for us Good area for Hyde park but we’ve stayed in much nicer places

Very clean room, good facilities for the price

Bedroom full of flies - had to sleep on sofa. No reception before 8am. I called contact number explained situation, sent photo proof. No response.

Really good communication with a lot of amenities! Also really good location!

Good location, 5min walk from Paddington. No air conditioning and it was hot.

No words. We couldn’t get managers when a fire alarm went off in the middle of the night. Just one example of poor service in a rundown property.

Words can’t describe how disappointed my family and I were with this property. I am only giving it a 1 star because I have no option to give it a zero. If I could I would. This had to be the worst place I have ever stayed at. The smell coming from inside and outside of this apartment were nauseating! It smelt of rotting rodents inside the apartment and sewage coming from outside the apartment. Even opening the windows and using a fan did nothing to cure this issue. The shower had hair still in it and the room needed to be cleaned. When we arrived to the room the heat was turned up high and the difference between outside the apartment door to the temperature in the room was at least 20 degrees. We had to hike up 5 flights of stairs to the top floor and stayed in Room 18. The “desk” in the bedroom had water stains and mildew on them as well as the “closet”. The pull out couch bed was broken and the couch cushions were heavy stained. The images shown on this site do match the room but the condition is much worse than shown. The other rooms seem to be updated but this one lacked upkeep. We requested to move to another room but they were fully booked. We were offered the opportunity to move to another room the next morning but communication/move never occurred and the room was given away. The owner was contacted as we had request a refund so that we could leave that evening to stay somewhere else and it was denied. Truly a disheartening experience, do not stay here!

Convenient apartment to Paddington Station. Reasonable price. Room was clean comfortable and large. Only issue was shower drained slow in apt 9.

Nice clean apartment in a lovely leafy area, within walking distance of the tube and bus stops, and close to Hyde park, excellent food at the Stablehand pub around the corner, all in all very nice!

DO NOT STAY HERE! Book for my partner and two young kids the night before their trip to Disneyland. What a mistake this hotel was!! The pictures you see on the site are nothing like what you walk in to! The room was dirty and smelt like sewage! The shower was broken and did not hang on the shower wall it was just hanging and would not turn on/off at times! The kids laid on the bed which they fell through because the bed was broken and not safe to use! And to top it off there was a bed bug crawling along the rug in the room. My partner went to reception to ask for a new room and was told no as they have no more rooms and there is no shops open to allow them to fix the bed or shower. So told her there is nothing that can be done! Her and the kids were so upset I rang the hotel and stated this is not acceptable and if they have no more rooms to put them up in a different hotel or at least offer a new bed! The reception man stated “she did not ask for a new bed she has to ask for one if she wants one” surely it’s common sense to offer a new bed if one is broken!! The reception man also said they can get a full refund but they have to leave the room now so he wanted a women and two young kids to be on the streets of London at 9.30pm with suit cases hardly safe and reasonable! I asked to speak to the hotel manager which he refused. PLEASE DO BOT WASTE YOUR MONEY ON THIS HOTEL!

The location was great, and the bedroom was comfortable, much appreciated aircon unit (it was extremely hot in the apartment for February), good price due to Tesco vouchers, but I wouldn't stay here again. The "deluxe apartment" was very small, bedroom was fine, but living room was tiny, we were not in it much so not a huge deal but not very deluxe. It was on the top floor, no lift and around 6 sets of stairs up, so hard going after a long day in London. The sofa bed was extremely uncomfortable, maybe ok for young children but too small and uncomfortable for ours.