Lovely apartement on a very good location.

Room was OK but dusty in places. Bed was comfortable and spacious. Had everything we needed whilst i stayed in hospital, which was just a 10 minute walk away. I had emailed in advance about a groundfloor room but this was never responded to. We were given a room in first floor but after my operation 2 flights of stairs was hard going. Staff were friendly on site and if we needed anything, like bathroom supplies this was dealt with. What isn't the fault of the hotel but is a major issue is idiots at 1am racing up the street, music blaring and screaming at the top of lungs for a good 20 to 30 minutes.

Great location, nice spacious apartment, modern fittings

Excellent staff, location, spacious room, excellent value for the money, we would definitely stay again!

Clean room with all amenities. Outside noise was lower than I expected for the location.

Room was ok clean for what only you could see but at a height dust was in all the high places of the room parts of the rooms that normally you can’t see, perfect location great value for money. Small shower but I would definitely stay again.

Lovely stay, just what we needed. Nice spacious room that was clean.

Fantastic location, great price. Very nice room. Staff were helpful. Highly recommended. Will look to stay again on next visit.

This is the worst stay ever and I hope to be able to submit photos. First thing noticeable was the smell of damp but it gets worse. The floor grout in the bathroom and the shower was brown and filthy. The remote didn’t work for the tv and there were other areas showing lack of cleanliness and care. I hope never to encounter another property this filthy and this property should be dropped from all booking platforms.

The room itself was tiny. That was ok bc it was close to Hyde park and convenient to both lancaster and paddington tube stations. No ac but it was fairly cool and we knew this in advance. Room was advertized as having a kitchen and pics showed kitchen and dining area. In reality kitchen was one ciunter w sink microwave toaster and kettle. Dud have dishes for 2 but nowhere to sit except on the bed. Entire place i cluding bathroin was about 10x10. Never got clean towels despite asking for them. No maid service at all. Funally found towel storage and got our own. Water smellsd of sulfur. Not hotels fault but smell became too strong after wet towels sat in bath for days. Also a lot of street noise at night and people rattling doirs all night. Would not recommend

Room was clean. And a good size for a cheep room in london. I was on the 3rd floor. If i had heavy lugage it would have been a challenge get it up to the room. However would stay again as the microwave and fridge was realy handy.

Smells of mold

Room was large and clean, but underground and no way of escape if there was a fire. The window was barred as it was on the street. Had no privacy as you could see em through window from the street and cleaners accessed a cupboard which was right by window. The room was extremely hot , there was a fan but didn’t do much. Check in was ok, email said 2pm but was told it’s between 2.30 and 3 - luckily room was ready for us Good area for Hyde park but we’ve stayed in much nicer places

Very clean room, good facilities for the price

Bedroom full of flies - had to sleep on sofa. No reception before 8am. I called contact number explained situation, sent photo proof. No response.

Really good communication with a lot of amenities! Also really good location!

Good location, 5min walk from Paddington. No air conditioning and it was hot.

No words. We couldn’t get managers when a fire alarm went off in the middle of the night. Just one example of poor service in a rundown property.

Words can’t describe how disappointed my family and I were with this property. I am only giving it a 1 star because I have no option to give it a zero. If I could I would. This had to be the worst place I have ever stayed at. The smell coming from inside and outside of this apartment were nauseating! It smelt of rotting rodents inside the apartment and sewage coming from outside the apartment. Even opening the windows and using a fan did nothing to cure this issue. The shower had hair still in it and the room needed to be cleaned. When we arrived to the room the heat was turned up high and the difference between outside the apartment door to the temperature in the room was at least 20 degrees. We had to hike up 5 flights of stairs to the top floor and stayed in Room 18. The “desk” in the bedroom had water stains and mildew on them as well as the “closet”. The pull out couch bed was broken and the couch cushions were heavy stained. The images shown on this site do match the room but the condition is much worse than shown. The other rooms seem to be updated but this one lacked upkeep. We requested to move to another room but they were fully booked. We were offered the opportunity to move to another room the next morning but communication/move never occurred and the room was given away. The owner was contacted as we had request a refund so that we could leave that evening to stay somewhere else and it was denied. Truly a disheartening experience, do not stay here!

Convenient apartment to Paddington Station. Reasonable price. Room was clean comfortable and large. Only issue was shower drained slow in apt 9.