Nice enough and fun to have dinner and breakfast in room.

Its a typical traditional onsen ryokan with exceptionally focus on customer service. Only gripe would be you either need a local number or go to the tourist center to request for shuttle service

Staff were helpful and explained everything about the rooms in the ryokan including how to use their jacuzzi shower. you can choose a pillow to suit you and they will deliver to the room. Transport pick up and drop off were also very fast and efficient. Dinner was fabulous! Best beef I had ever eaten!

Amazing experience. The staff is very helpful and friendly and the meal is delicious if you are into traditional Japanese style meal set. We had private spring room and it's really good. One thing to notice is that the hotel needs to confirm some details in advance, like selecting meal time if it's booked. Due to technical problem with hotels.com, they can't receive the response message, so I need to call them directly. I asked my previous hotel front desk to help and it's very smooth. Otherwise you will choose at check in but your preferred time slot might not be available.

Very good experience

We had a fantastic stay at the hotel. The service was exceptional, and the food was absolutely delicious with generous portions. The comfortable beds and soothing onsen added to our wonderful experience. We will certainly recommend the hotel to our friends and family and hope to visit again.

Beautiful onsen ryoken a short train ride from Kobe. 9 minute walk up hill from the train station. Take the free shuttle!

We"ve been visiting Arima-onsen and Hanamusubi for several times already and this town and ryokan is always special to us. We always feel home at this ryokan by the friendly, polite and professional staff. Our favorite room with our own private onsen is just amazing and has all the amenities we need for our short stays. To really enjoy the town, the onsen water and this ryokan, highly suggest to stay at least two days to enjoy different kind of breakfasts and dinners served. Thank you to the staff of Hanamusibi and looking forward to visit you again soon.

Hot spring a little too hot

A fantastic place with incredibly good food and helpful staff.

Staff are helpful and they have pickup and drop off service.

Amazing hotel with unbelievable service. Definitely get dinner and breakfast for the whole experience

food is better than expected

Very professional, excellent ryokan for family, outdoor onsen in the room was just perfect. Thank you

It is very clean dinner and breakfast were super amazing. Most importantly the staff are very friendly. Great services. I will come back next time. Hot spring was so clean and relaxing.

food is average, but the accommodation is wonderful. we had a room with private osen.

Staff service is very kindly. We were able to enjoy our dinner in-room with our 4 months old newborn without creating a fuss to the surrondings. The onsen facilities is very good and hotel staff is flexible to adjust according to our needs. Superb experience!

The onsen room was spectacular and lovely. Highly recommend it to anyone wishing to have a room with a private onsen

Great Experence!

Their service and food were exceptional, worth to visit. The hot spring quality is outstanding! You can feel the difference immediately!