Their people ❤️

Location, service, amenities, their ataff

Excellent hotel

Como siempre el staff fue muy amable

Live Aqua is always an amazing option. I have stayed at their Mexico City and San Miguel de Allende properties and both have always exceeded my expectations. The staff’s attention to detail, amenities and quality of service are some of the best I have experienced. I look forward to returning to this property and other properties around the world.

Excellent service, staff was very helpful whenever we needed anything. Will definitely stay here again.

Fue una grata experiencia, el hotel limpio y muy amable el personal.

Very nice staff

STAY AWAY!!!! do not spend a dollar here. even though staff was great as I is mostly the case in Mexico City - we checked in and lets us know the coffee was limited, only one per person! the lights in the rooms are a horror! if your planning to wear make up forget about it! yellow dim lights and the SPA? not for use for guests!! unless you pay another $2000 pesos for 80 and make appointment! The manager is rude and quiet enjoyed how displeased we were. super overpriced!! we stayed there for a wedding- everybody else complained about the same. this hotel made our stay in Mexico bitter!

Stunning hotel and room, right near a high end mall. Could not recommend enough.

Everything is amazing shopping center next to it with great restaurants cleanliness room very cozy. Love this hotel.

Excelkent

The staff is absolutely amazing. Andrea at front desk always goes above and beyond for my

Aunque cumple, Creo que se pueden tener mejores opciones por el precio

Location rooms

Location

Concierge Service is poor

Great property - staff is friendly and accommodating. I was a VIP check in and they forgot to bring my complimentary bottle of wine. Once I reminded them it was sent to the room. Also look at the bill at check out - they add a room tip for housekeeping that is not mandatory to pay especially if you have already left one in the room.

Tuvimos un incidente

My only request is that at the spa they didn’t give enough information about the massage procedure and it was too slow and pausing to warm up the herb pumps