Overall Ratings & Reviews 14 West Hotel

Great location. Budget didn’t slack.

We've stayed here three years in a row. We absolutely love the location. Could do without $35/night to park but it is what it is. Rooms are clean, pool is nice. I liked the shower. We'll continue to stay here.

Rooms outdated most plumbing not working Horrible stay

Affordable and location is in the heart of Laguna, walkable to everything or hop on the Trolley.

Convenient location. Clean room. Friendly, helpful staff.

The front desk (Allan) been very helpful and accommodating all throughout our stay. Since we are early we asked if we can leave our stuff and enjoyed the beach before checking in and even after checking out too before heading back home. The place is super spacious and very clean. Easy parking if you have a car with you if not free trolly accessible. Will definitely come back here for a quick beach overnight again.

I loved the room, it was big, clean and comfortable. The only complaint I had was there was a woman next to our room who seemed quite unstable. She woke us up at 6 a.m. due to some yelling and screaming. She did this for about an hour, so of course it was difficult to sleep during this time or go back to sleep. She was also yelling the night before, though she did stop around 11. Other than that, it was a great place to stay and the location was perfect.

I have nothing positive to say about this property.

This was our second time staying at this hotel and it consistently exceeds our expectations. We love how close it is to the beach and all of the shopping in laguna! The pool is in great condition and the rooms are nice and clean. All of the staff are incredibly friendly! We will definitely be back again next year!!

The hotel was under construction. They started drilling in the room next to us. Vacuuming started at 8 am. Walls were super thin. Not staying there again. No matter how cheap in price.

Pictures online are not even close to condition in person. This hotel is not cleaned well. Run down and falling apart. Ceiling in room had patch work not completed. It looks like they never dust or clean outside facility. Arrived to room when they said I could check in, however, room still hadn’t been cleaned. Delayed our check in process by nearly and hour. Host appeared depressed or high and didn’t seem to care about guest experience one bit. Way too expensive for experience we had. Hotels across the street have similar rate with ocean views. Never again.

It was good.

Dead bug on towel for hands/ bugs flying all around sink area.. room smelled like a dirty gym locker room had to go buy a candle. Loud noises all night/ thin walls

Located in heart of laguna. South building was great. Nice room, appliances sushi as fridge, freezer, microwave, stove and kitchen tools. Ralphs is next door. Views from South building were great. Alao has a bbq in courtyard. Room 1 was the best for 2.

We had a nice 1 night stay. The staff were very friendly and helpful, and the location is great!

Amazing north side had amazing rooms and was worth ervery cent.

The front desk person barely spoke and acted like we were bothering him when checking in. Same thing on the way out. We had fb walk around the block to check in and the layout was weird with how we had to park and then walk a block to check in and then back again. We didn’t see any staff the entire 3-day stay and no one spoke to us and it seemed like the staff was non-existent.it was hard to park in the underneath space with a lot of poles and other cars in the way. Then you had to climb up steep stairs to get to the rooms. The room was big and very nice but I couldn’t imagine trying to carry heavy suitcases up those stairs. Maybe it’s just how everything is in California with the weird layout and the way people acted indifferent or snobby and not welcoming.

Loved the ambience!

We loved the location! Met all of our needs.

I checked into this hotel but couldn't stay there. The property and the room are very run down. The carpet was old, stained, and coming up on the edges near the wall. Everything is very dated. I pulled back the blanket on the bed and there were dark hairs on the sheets. The room did not look or feel clean, and I left and went to another hotel.