Overall Ratings & Reviews The Wellesley Knightsbridge, A Luxury Collection Hotel

Superior staff and service

Superb!! The staff are incredible and made our return journey seamless.. they are so welcoming and very attentive. The hotel is a perfect location especially as we went to see a concert in Hyde Park! It’s a gem of a hotel right in the heart of London…

Excellent hotel! Excellent staff and rooms!

Gracious service Friendly respectful staff Intimate hotel that made us feel special

Staff was great, property was great, location was great, and honestly, for what you get compared to the competition, its reasonably priced. Highly recommend.

The staff at this property were heaven! I had a traveling snafu, and they handled everything perfectly. Would recommend to anyone looking for a boutique and bespoke experience. Lovely is an understatement -- the staff are all top-notch and I'll be back. Truly appreciate the attentiveness and warmth. xx

The stay was very good especially a special thanks to all the staff. They were amazing.

I love the hotel the location and the cigar lounge but the hotel was against to book throw hotels.com because the don’t offer any benfits like upgrade to a higher category specially that I book disabled room throw hotels by mistake

Excellent 5 star plus boutique hotel... felt welcome and appreciated from check in to check out. Only was there one night but would have looked forward to spending a few more days there.

When I booked the hotel I didn’t realise it had a cigar bar, if I would have known I wouldn’t have booked the hotel.

Was overall excellent. My shower had some repairs that needed to be fixed but it happened right away. I was a bit disappointed that I was put in an accessible room so the bathroom was not very functional. Was hoping they would move me or upgrade me for a reasonable price but didn’t happen. Still, was very satisfied overall. Thanks.

Very small room for a lot of money.

Good location, car service excellent, rooms very confortable

Although the hotel is pretty, the service and room functionality are not worthy of a 5 star hotel. Despite paying the typical price of a top class hotel, expect a Marriott which is what this hotel is. The doorman did not meet us to help with our bags when checking in. Our suite (401) faced an extremely busy road and had french doors that wouldn’t stay closed, so our room was very loud. There was no cold water from the taps in the bathroom, it went from hot to Luke warm. Room service forgot items. House keeping didn’t bring back express laundry on time and didn’t provide turn down service one night despite the service room light being on. The suite, their top level room, was literally 2 feet from the elevator. Our suite was booked through Expedia and was stated to have either 2 twin beds or 1 king. This was not the case and when I requested twin beds several days prior to check in, I was told this was not possible. Michela, the person that I dealt with through multiple emails, was not helpful nor terribly apologetic. I was also not allowed to cancel the reservation. Even though the hotel was aware that the suite was to house 2 people that preferred twin beds, it was not set up with separate bedding or a roll away upon check in. I had to request it myself from the check in staff. The Wellesley clearly doesn’t deserve it’s 5 star rating.

Location is excellent and atmosphere of the hotel is amazing

Nice place for smokers. But for me it was not. Room size is good.

clean, good atmoshper, quick reply, good location and safe

I am writing to express my appreciation for the quality of service you offered me and my wife during our stay at the Wellesley Knightsbridge Hotel in London. It was our 1st time here! We had a wonderful one week vacation. Despite of the many offers we received from other hotels, we decided for your hotel because of the unbeatable deal you offered us. It was a very good decision; We enjoyed the peace and quiet we needed with luxury, very high quality offered in all the facilities of your gorgeous hotel. This definitely added to the excellent service of the staff in every segment of your hotel. Every staff member with whom we came in contact was attentive, kind and professional including receptionists, room service staff. I just wanted to let you know how much we valued that effort, how impressive and gracious and how greatly we appreciate everything that you personally and your staff did for us. Moreover we like the experience for drop off with Rose Rise. We will definitely recommend your hotel to our friends, colleagues and family, and I’m sure we’ll be back. We have already decided to return to your hotel for our next vacation. Thank you very much again for such outstanding service and see you soon.

The rooms are very small and you can stay in a better hotel in less than this price

Small,chic , discreet, impeccable hotel in the heart of Knightsbridge. Rooms are small but very nicely furnished. Service of all staff very professional