Sometimes you stay somewhere and you can't quite put your finger on the missing thing. Rooms were well appointed and spotlessly clean, food was good if a little limited in choice, staff were friendly and location, right on the ski slope was superb. I think it's missing a really good manager to pull it all together. Some of the refurb could have been better - a heated boot room would be good and hooks in rooms to hang ski gear. They didnt mend my daughters broken bed which was irritating. For the money, it was good value and I would stay there again but with a little more oomph, it could be great.