Tobias Bonhoeffer
2,0
/10
Reviewed 66 week(s) ago
Unfortunately very negative experience. I recommend NOT to book as the owner shows no fairness whatsoever.
To explain: We accidentally booked the room for a year later, and when we stood in front of the B&B and had not received the information of how to enter, were informed by the owner that we had accidentally booked for April 2026. They pretended to be helpful "Sorry that we cannot help, because we are full", but then when I asked for a free cancellation (assuming that a year is enough time to re-rent the room), we got no reply anymore, despite many phone calls and emails (direct and via Booking). Booking would have allowed to cancel free of charge but the owner was playing hardball and showed no courtesy.
Up to you whether you want to book a B&B from somebody who shows no helpfulness or goodwill. I would not book from such a person. Other B&Bs that we visited on our trip where entirely helpful and friendly and would have most certainly accommodated our request, which was admittedly our negligence, but still...
The owner of Nonna Nina was just rude. They did not even bother to answer our emails.
So ANTI-RECOMMENDATION from our side.
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