The hotel falls short in guest service and hospitality, with a rigid approach that offers little flexibility for standard courtesies like late checkout. The focus appears to be primarily on maximizing revenue through additional charges rather than creating a welcoming atmosphere or memorable stay.
The ground-floor bar serves disappointing food at premium prices, resulting in exceptionally poor value. For families, the hotel presents additional challenges with restrictive pool hours for children and a complete absence of indoor play areas, making it an unsuitable choice for those traveling with young guests.
Overall, the property lacks the charm and guest-focused approach that would justify its pricing, leaving visitors with an impersonal and overpriced experience.