Overall Ratings & Reviews InterContinental Hotels SHANGHAI RUIJIN, an IHG Hotel

Everything's great, except a bit far from subway station.

Surrounding ver good. Slightly inconvenient but quiet.

Great staff. Super polite and friendly

Nice hotel, friendly staff but my room smelled of cigarettes. when i called duty manager they did promptly send someone to spray the room but it still smelled

Ruijin hotel is one of the classic historical hotel in Shanghai located in one of the most prestigious addresses, the formal French concession. Despite the convenient location, it’s surrounded by green space in a park like environment, truly an oasis in the middle of large busy city. The staff is extremely polite, professional, and attentive. The rooms are classic, spacious, and large. The only slight disappointment the hotel restaurant, Xin yuan Lou. The restaurant is beautiful, with excellent service, but the food is below the quality of typical Shanghai restaurants.

Very nice

Really great hotel with a rich history in a convenient location. Appreciated the free shuttle inside the hotel complex during the summer heat. The room was spacious and well maintained. Gorgeous architecture and beautiful gardens. Glad we stayed here instead of one of those hotels in a skyscraper. Breakfast could be better.

Facilities needing to replace, mold in bathroom everywhere!

Good

The room had a strong musty smell and there was a leak under the sink. After a few days of staying, I developed a rash and cough. But the hotel management's subsequent excuse was: "The humidity in Shanghai is high and the weather is hot, which is normal for this time of year." They completely shirked their responsibility for routine maintenance. Although the restaurant staff and front desk staff were very nice, it was not enough to offset the discomfort during and after the stay.

Amazing hotel, helpful staffs, spacious room, convenient location , beautiful garden park . Really happy hotel let us late check out for 2 hours . We had very wonderful time for 3-night-staying, definitely will recommend this hotel to my friends.

The hotel is amazing. Not only in good location, but also there’s a quite big and very beautiful garden park. Walking around park , you will see several unique old buildings. All staffs are very helpful . One bedroom suite is spacious and clean. Club privileges are really beyond my expectations: there are lots of varieties of afternoon tea selection and happy hours food buffet selection . One time complimentary use Mini Bar for each stay . Anyway , I am impressed on the hotel and my family had very wonderful time during staying in the hotel . Very appreciated.

The service is so good, the staff were so helpful - my phone number is a foreign number that I wasn’t able to receive calls from local numbers, and the staff helped me out in contacting the delivery drivers and taxi drivers

Quite a disappointing and bizarre experience for IC global standards. Hotel was a surprise given it’s size and beautiful gardens are right in the middle of Shanghai but service and cleanliness were poor. Felt like the place was being run by a lazy General Manager who had let things go.

The place in Shanghai !

Breakfast is mediocre. The room size and the extra bathroom is really great. House keeping could have been a little better. Bed and bedsheets are really comfortable. Certain parts of the room n hotel is a bit worn out but overall happy with the room and would recommend this hotel. The property is beautiful.

Very good historical hotel and very nice service.Love it.

It could use some remodeling work both inside the building and outside in the garden.

Beautiful period property that was very clean. Great facilities but unfortunately the spa was closed

The service was exceptional and the breakfast was very good. The pool and spa area could use a makeover. We loved the location, close to awesome restaurants and lovely Fuxing park.