Plus: (1) The onsen quality is really good. (2) The service is excellent. (3) The meals are excellent. (4) Rooms are spacious. Shortcoming: The room we got is either a smoking room or used to be smoking room, so there's the smell that gets on your clothes.

Fantastic stay in Gero. The city has changed and Fugaku has adopted to the changes. The service and kindness of the staff made this visit memorable.

Nice and clean .Onsen choice is only 2 and the room a bit small

Typical Japanese onsen Hotel, we have front row view of the fireworks and it was amazing.

The rice is very delicious. Staff are very nice and helpful. The Onsen water is very good.

Hotel provides shuttle service to and from the train station. Breakfast and dinner are good and many varieties. Staffs are polite and helpful. Will stay again! Highly recommend stay!

One of the hotel staff, Ben, is from Hong Kong who is very helpful and friendly. Hotel room is a bit small compared with similar onsen hotels we used to stay in other parts of Japan though. Food is good. Overall great experience.

Friendly and helpful staff. Provide shuttle bus service from/to train station. Arrange bus ticket booking to Nagoya city.

Had a great time with warm gesture from the staff. Highly recommended for tourists who can’t speak Japanese as the manager, Ben is able to communicate via English & mandarin.

The hotel is quite cozy. It took a 10 min walk from JR to the hotel but staff arranges a van to take us back and forth the station. It’s especially helpful due to the snowy weather and the slippery streets. The room was comfy except that the indoor balcony next to the windows was quite chilly, even we had already turned up the heater. The hotspring was fine but the outdoor one for ladies didn’t provide showers nor a heated changing area, so basically you had to tolerate the cold and make sure you jump into the hotspring quick enough to get warm. Staff was super helpful. JR stopped on the day of our departure due to snow. The Chinese staff Ben called us and arranged bus tickets for us. The fact that he spoke Cantonese allowed us to understand the situation clearly, and he even wrote a note in Japanese for us to get a refund of JR. It was a relief to get out of the place when all trains were stopped and we appreciated that he made it all the way to ensure we got on the bus to Nagoya. He was our angel of the day.

The overall service, hotel environment, food and hot spring was excellent. I would like to explicitly mentioned that the hotel provides in-room dining to keep tradition style. Most of the staff do not know English but they are really willing to help. Their sales manager, Ben, is a helpful, expansive and friendly. He is from Hong Kong as well. He knows speaking many different language and provided brief introduction to every new guest. He even came to our room to introduce the dinner and help taking photos to us. The hotel provides both indoor and outdoor hot spring. The temperature of the water was high enough too. The hotel provides free parking but you cannot see the parking lot because the staff would serve the parking and get back your car when you would like to good out in the morning. To sum up, base on the price and overall qualify, this hotel is highly recommended

A great place to stay overnight. It is close to the town center. Room is spacious and the meals served was excellent. My friends and I love the hospitality offered from the check-in to the room service, and the check-out process; ever ready with a genuine smile!

Nice staff.

The experience was first class, from the friendly pick-up from Gero Station to the drop-off at the end of our two night stay we felt welcomed. Ben is a fantastic host with lots of helpful tips (particularly as out visit coincided with the busy Takayama Spring Festival, 14-15 April). The room was spotless and a good size for a family of three, the tradtional Japanese breakfast and dinner was enormous, beautifully presented and delicious. Highly recommended.

Warm services with special meal (vegetarian) arrangement provided.

The stay was very nice and Ben Sir can speak cantonese which brought us so much conveience. The dinner and breakfast served decently and the hot springs were pretty nice.

likely recommend to all my friends whom plan to go gero, the price is fair, foods are good, the hotel is tidy and clean and also provide pick up and drop off from JR gero! it made our life much easier when travel with big snow

Friendly and helpful staff, excellent dining and hotspring experiences. Most of the tourists attractions within walking distance. Don't miss the "Hotspring museum" which is very educational.

Hotel provides free transportation from train station and we were warmly welcome on arrival. Kaiseki dinner and breakfast service are good. Hotel is clean but abit dated. They could change the sofa fabric as it looks old.Very good view of the river and mountains from our room.

Wow, the manager met us and accompanied us all the way to the rooms and explained the details. We saw our family name on the welcoming board at the entrance: it made us feel like coming home. Room is clean and comfortable. Onsen is fantastic. Location is good to us: not too close to "town center" but walking distances to all the interesting spots in town. We took a leisure walk around the surroundings; it was good and we tried all the public foot-onsens along the way. A wonderful experience.