I booked a room for a Partner, the flight was stormy so there were guests who could not come and asked the hotel to reserve it but they could not support me.
After that, I needed to check the information of the guests staying, but you took a very long time to handle the problem, I called for 10 minutes and you answered at one time there was 1 room, at another time there were 3 rooms.
When I contacted to process the bill, the hotel also refused directly, because my company does not accept traveloka bills.
In general, I feel like the hotel does not need guests, just needs to pay, pay and that's it. If guests have any requests, they always refuse and say no. Will never come back and use any service here.