We booked the hotel through Expedia, I do not recommend this. Book through the property, they will likely provide a better room + overall experience. Ours was an interior room with no sunlight. Upon arrival the room smelled as though it had been smoked it. The front desk was unable to help as they had no other rooms. They offered to spray other “smelly” cleaners, but no other accommodations of any sort were attempted. The bed was comfortable, the shower was nice, those are the only compliments I can offer. The pillows were awful; the card next to the bed effectively acknowledges the softness of the pillows and guests are encouraged to contact service for more firm pillows, which we did; however, they were out of firm pillows. The A/C and or fan in the room did not work, overnight it was very hot and stuffy. We went to the restaurant before a symphony, the restaurant at the hotel is one you SHOULD SKIP. Awful food and even worse service. The next morning we left before 7AM two employees at the front desk, two in the restaurant, no one greeted us, no one offered any breakfast. Skip this hotel. For the prices you can do much better in Vienna.
