Overall Ratings & Reviews Homewood Suites by Hilton Dallas Downtown, TX

Every employee was extremely helpful.

Overall it was a good stay. Only thing the water was not hot at all. My family had to take cold showers

This place is a complete dump. They charged me $370 for one night. You’re better off staying in one of the big tower hotels right next to it than this dump. We had no hot water. For $370 a night. They sent some guy who spoke very little English up and said the way to fix it is to turn the both sinks on to help pull the hot water up. Lol who’s ever heard of such a thing. That’s the most ridiculous thing I’ve ever heard of. And when they called us, they said that there’s nobody here to fix it and they’ll fix it in the morning. Which is really convenient since we check out in the morning. So me and my family of three spent almost $400 and couldn’t even take a shower.

Staff from valet and front desk to breakfast attendant and housekeepers were all wonderful. It is so centrally located the only time we had to take our vehicle out of the garage was to go to a baseball game. It is a wonderful example of why I look for a Homewood Suites to stay in when ever I travel.

Good location…very nice roooms.

The staff and security was excellent, but the property is out of date and rooms are old.

Beautiful place!

The room was spacious and decent. The only issue we had with the room was that the hot water stopped working, so we had to move rooms.

The property was nice and clean. Staff was very nice.

Great hotel and location.

Comfortable hotel, had a pleasant time. Would stay again.

Rooms where very big and clean

My stay was very good. People at the desk very helpful. TV and Internet wasnt too good. Thanks, Homewood Suites Dallas!!

Checkin was painful! The associate spent a huge amount of time with two ladies that had a lot of issues meeting basic requirements to make payment and ID. A big red flag for me was on their cart. It looked like they came to party. As luck would have it they were in the room next to us and the party started immediately! Very loud music and voices. There weremultiple rooms on our floor so they went back and forth letting the door slam each time. We went out for dinner and they were still going strong when we returned. We did not complain as it was still early even though we had a long travel day and would have liked an early night. At 10 they went out all was quiet until 2 am. Then the music was back on and the load voices. Banging doors. We tried several times to call the front desk letting it ring. No answer. When we had come back from dinner the only person we saw was the same associate that checked us in. Security that was there earlier was not visible. We did not feel safe to leave our room and we did consider calling 911. It was that bad! When we checked out we told the associate what had happened and he asked,so you want to place a noise complaint? The point of bringing it up after the fact is the staff on duty need to be informed of what went on,on their watch and how to avoid this from happening in the future. No one knows what a guest will do for sure but in the 20 minutes I listened to these guests problems with checkin I never heard them be told they needed to q

Room was freezing cold in FEB when temps are 55 degrees and lower and HEAT did not work in room. Told front desk and they came and said just basically try to keep warm did not fix or give us another room. The next morning when it was time to check out they came and ask about the heat, we have froze to death all night feet super cold, hands cold, nose cold for $204 a night! No extra covers, sink stopped up, toilet didn’t want to flush! This hotel has really went downhill since my last few stays! An inconvenience to leave my home with warmth and pay over $200 to freeze no heat and no assistance !!

Hotel staff was very nice and accommodating. Room was nice and clean.

The breakfast was amazing!!!!

Nice hotel, staff were friendly and helpful.

staff wasn't very nice at all. had to wait forever for valet, the other staff members had to go look for him around the property. and when I walked into the property I was greeted with " do you need help looking for something" and the room had a dirty baby bottle and trash left under the bed.

No hot water at ALL