Dear Mr./Ms. A*a, Thank you very much for your valuable feedback regarding your stay on July 9th, 2026. We sincerely apologize for any inconvenience caused by some services and amenities not meeting your expectations. Please note that the standard rooms do not have windows due to structural limitations. For your next stay, we recommend booking a Superior or higher-level room for a more comfortable experience. These rooms are brighter and more spacious, and include windows for better relaxation. Regarding limited parking, we offer free parking for the convenience of all guests, and we appreciate your understanding. We have officially reported the issues regarding the cleanliness of the rooms and the 5th-floor lounge, the limited food options, and the deteriorated quality of the linens and pillowcases to the Head of Housekeeping and the Head of Food and Beverage. The team is conducting a thorough investigation and plans to replace the damaged linens as soon as possible to maintain the hotel's quality standards. Your valuable feedback is important for improving our hotel. Please contact us if you have any questions. We look forward to welcoming you again to Hermès Palace Medan. Thank you very much. Sincerely, Parin Samosir, Senior Business Development Manager

Dear Mr. Wisnu W.W.B.A., Thank you for taking the time to provide valuable feedback and evaluation that greatly assists in improving our services and facilities. We greatly appreciate your positive comments regarding the location, cleanliness, comfort, and variety of our menu. Conversely, we apologize for the inconvenience you experienced regarding the unpleasant odor from the glasses or drinking water during your visit. We have forwarded this valuable feedback directly to our management and Food and Beverage team for thorough investigation, evaluation, and comprehensive improvement of our food container hygiene processes. This is our commitment to maintaining the highest standards of quality and guest comfort. We sincerely hope to welcome you back with even better service in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr/Mrs. Saili B.I Thank you for sharing your positive review and for highly recommending our hotel. We are delighted to hear that our central location, along with the convenience of having an Indomaret nearby and the Miramar restaurant just across the street, enhanced your stay with us. Your feedback is greatly appreciated by our entire team, and we look forward to the privilege of welcoming you back in the near future. Warm Greeting Parlin Samosir Senior Business Development Manager

Dear Ms./Mrs. S*o, Thank you for choosing Hermes Palace as your accommodation and for taking the time to write this review. We are delighted to hear that you were satisfied with the comfort and cleanliness of our room. We apologize for the inconvenience caused by your request for a twin bed not being fulfilled during your stay. This is an important observation and evaluation for our management to improve the quality of our service in the future. Your compliments mean a lot to us. We hope to welcome you back again with even better service on your next stay. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms. Aulia F., Thank you so much for your positive review. We are delighted to hear that you were satisfied with our excellent location and enjoyed our breakfast and service. Your satisfaction and comfort during your stay are paramount to all of our management and staff. We look forward to welcoming you back in the future to provide you with an even better stay experience. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms./Mrs. S*i, Thank you very much for your positive review. We are delighted to hear that you received friendly and excellent service from our team. Your comfort and satisfaction are our top priority. We hope to welcome you back again soon. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms./Mrs. Phanji J.T., Thank you very much for your loyalty in choosing Hermes Palace Medan as your primary accommodation for your business trips. We are proud to know that our excellent location, comfortable facilities, and breakfast service have greatly supported your activities. All management and staff are committed to maintaining this quality of service. We look forward to welcoming you back again on your next business trip. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. R*n, Thank you very much for your valuable feedback regarding the hotel check-in process. We sincerely apologize for the inconvenience caused by the delay in processing your early check-in request, which resulted in a longer wait. Please note that special requests submitted during the booking process may not be fulfilled depending on room availability. We apologize for any misunderstandings caused by the discrepancy in room availability between in-store and online bookings. Our hotel does not discriminate based on the booking channel when allocating rooms; we only allocate rooms that are clean and ready for use. The front desk takes your feedback regarding the room allocation system very seriously and is committed to providing a more transparent and fairer service in the future. If necessary, please send us your booking details via private message or our official email address, and we will investigate and attempt to resolve the issue. We hope to provide you with an even better service on your next stay. Thank you. Sincerely, Parin Samosir, Senior Business Development Manager

Dear Mr. Sonamda, Thank you very much for your stay at our hotel and for your valuable feedback. We are pleased to hear that you were satisfied with other aspects of your stay. However, we apologize for the inconvenience caused by the noise from the adjacent room. Your comfortable stay is our top priority, and we will take this matter seriously and improve the soundproofing of our rooms. If you would like to stay with us again, please contact us directly. We will do our best to provide you with a quieter and more comfortable room. We hope to welcome you back in the future. We hope your next stay will be even more enjoyable. Thank you very much. Sincerely, Parin Samosir, Senior Business Development Manager

Dear Mr./Ms. T*l, Thank you very much for your positive review. We are delighted to hear that our hotel provided a comfortable stay and that you enjoyed the food we served. Your comfort and satisfaction are our top priority. We hope to welcome you back in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. R*T., Thank you very much for your wonderful appreciation. We are extremely proud that you chose our hotel as your ideal accommodation during your visit. The satisfaction and comfort of all our guests is paramount to the management and staff of Hermes Palace Medan Hotel. This positive review is a great inspiration for us to maintain and improve the quality of our services in the future. We look forward to welcoming you back on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms./Mrs. T*i, Thank you very much for your positive review and feedback about the Hermes Hotel. We are delighted to hear that you enjoyed the excellent central location, the varied breakfast menu, and the shuttle service to KAI train station for your convenience. Your compliments regarding the friendly staff and the quick check-in process have been passed on to the entire team, inspiring us to continue maintaining the highest standards of service. We are honored to have been chosen as your accommodation and we hope to welcome you back again on your future visit. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms./Mrs. W*i, Thank you very much for taking the time to write this positive review. We are delighted to hear that the service from our staff and the easy access to the airport train station made your journey comfortable. Your satisfaction is our top priority. We hope to welcome you back in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear J*y, Thank you very much for taking the time to write a review. We are delighted to hear that the cleanliness of our hotel met your expectations. We especially appreciate your feedback regarding improvements to the room amenities. We have forwarded this feedback to our management team to be used as an important evaluation tool in improving the quality and comfort of our guests in the future. We hope to welcome you back again with even better service. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms. Hisgia H.C.H., Thank you very much for your positive review. We are delighted to hear that your first stay at Hermes Palace Medan was a memorable experience. The view of Medan, the cleanliness of the room, the comfort of the hotel, and our complimentary valet parking service were all exceptionally well-arranged to pamper our guests. We look forward to welcoming you back on your next stay. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Uray G., Thank you very much for your positive review. We are very proud to have a friendly and always helpful team. Your feedback will encourage all our staff to continue providing the best service. We hope to welcome you back again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms. Putra B.M., Thank you very much for your positive review. We are delighted to hear that your stay was enjoyable, safe, and comfortable. We are also pleased that Traveloka's booking system made your trip easier. We hope to welcome you back to Hermes Palace Medan Hotel again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Siuanto, We are delighted to hear that you enjoyed your stay and found our hotel to be clean and well-maintained. The satisfaction and comfort of all our guests during their stay at Hermes Palace Hotel Medan is paramount to our entire team. We will continue to maintain this standard of cleanliness for your continued comfort on future stays. We look forward to welcoming you back to Hermes Palace Hotel Medan for your next vacation or business trip to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Andrew T., Thank you for your review. We apologize for any inconvenience caused by the unsuitable window size. Your feedback is invaluable in our evaluation and improvement of our facilities in the future. We hope to welcome you back to Hermes Palace Medan Hotel with even better service. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. N*n, Thank you very much for your review and for recommending Hermes Palace Hotel Medan as one of the best choices for your event in Medan. We are delighted that our meeting room facilities and our team's services were able to support the smooth running of your schedule. Your trust is a great motivation for us to continue maintaining the highest standards of service. We look forward to welcoming you back for future events. Sincerely, Parlin Samosir, Senior Business Development Manager