Dear Ms./Mrs. Wa, Thank you for taking the time to provide feedback regarding your stay at Hermes Palace Medan Hotel. We apologize for any inconvenience you experienced that may have disturbed your rest. Your feedback regarding the quality of the bed, the noise from the air conditioning, and the soundproofing of the room is important information for our management team. We have forwarded this report to the engineering department and the relevant team for immediate and thorough investigation and repair. For your convenience in the future, if you experience similar problems or feel uncomfortable with the condition of your room during your stay, we strongly recommend that you inform our staff at the 24-hour front desk immediately. Our team will be happy to make repairs or offer solutions such as moving you to a quieter room for your comfort. We hope you will give us the opportunity to welcome you back in the future with improved services and facilities. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. D*d, Thank you so much for taking the time to review and rate your stay at Hermes Palace Hotel Medan in such detail. We are delighted to hear that you enjoyed our excellent location on Jalan Pemuda, which is conveniently close to Dataran Merdeka, shopping malls, the Wajir seafood area, and Brastagi supermarkets. We also greatly appreciate your positive evaluation of the friendly service from our staff, the comfort of the spacious rooms, and the quality of our standard breakfast. We are pleased to hear that you enjoyed our fitness facilities (gym) and the dining experience at Sirocco, our top-floor restaurant with city views. Your comfort and satisfaction are our top priority. We hope to welcome you back to Hermes Palace Hotel Medan in the near future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms. Maria C.A.T., Thank you so much for taking the time to write such a positive review about your stay at Hermes Palace Hotel Medan. We are delighted to hear that our hotel's location provides convenient access to various attractions, ideal for both your business trips and your family vacations. Your compliments motivate our management and staff to continuously strive to maintain and improve the quality of our service. We look forward to welcoming you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr/Mrs N***a Thank you very much for taking the time to share your wonderful review. We are absolutely delighted to hear that our staff could assist you with your request and make your stay more enjoyable. It is also a pleasure to know that you found the room comfortable, enjoyed our in-room entertainment featuring Netflix and YouTube, and appreciated the cleanliness of our bathroom. Providing a seamless and comfortable experience for our guests is always our top priority. Thank you once again for your kind words, and we look forward to the privilege of welcoming you back on your next visit to the Hermes Palace Hotel Medan. Warm regards Parlin Samosir Senior Business Development Manager

Dear Ms./Mrs. A*a, Thank you very much for taking the time to share your experience staying at Hermes Palace Hotel Medan. We are delighted to hear that you appreciated the friendliness of our staff. The comfort of our entire team is our top priority in welcoming all guests. Conversely, we apologize for the inconvenience you experienced regarding the insufficient lighting in your room. We have forwarded this feedback to our engineering and housekeeping teams to immediately investigate and improve the lighting in your room for the comfort of future guests. For further information, if you experience a similar issue during your next stay, please contact our 24-hour front desk. Our team will be happy to assist you in replacing the light bulbs with brighter ones or providing you with another room that better suits your comfort needs. Thank you for your valuable feedback, which helps us to improve. We hope to have the opportunity to welcome you back again for an even better stay experience. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms. Raida L.D., Thank you very much for your valuable feedback and suggestions. We are delighted to know that our standards of comfort, cleanliness of the room, and bathroom design met your expectations during your stay. This compliment motivates our entire team to continue striving to maintain the highest quality of service. We hope to welcome you back on your next visit to Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Valued Guest, Thank you so much for your positive review of Hermes Palace Medan. We are delighted and proud to know that you enjoyed the comfort of our rooms during your stay. The comfort and satisfaction of all our guests is paramount to our staff and management. We hope this memorable experience was a cherished memory for you, and we look forward to welcoming you back to Hermes Palace Medan on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Muhammad C., Thank you for taking the time to write a review about your stay at Hermes Palace Hotel Medan. We are delighted to hear that your overall experience was positive and satisfying. The satisfaction and comfort of all our guests is our top priority, and we are committed to maintaining excellence through our management and all our staff. We hope to welcome you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms. Queen A., Thank you for your review. We apologize for the inconvenience you experienced regarding the damp hallway leading to your room. Your comfort is our top priority. We have forwarded this feedback to our technical team to immediately inspect the air conditioning (AC) or ventilation system in the hallway to prevent this from happening again. Thank you very much for taking the time to provide this valuable feedback. We hope to welcome you back again in the future with improved services and facilities. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear E*e, Thank you so much for taking the time to write such a positive review about your stay at the Hermes Palace Hotel Medan. We are very proud to hear that you were pleased with the cleanliness and spaciousness of the room we provided. Our entire kitchen and service team would like to express our sincere gratitude for your compliments regarding the quality of the food and the hotel facilities. The utmost comfort and satisfaction of all our guests is a core commitment of our management. We look forward to welcoming you back again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Budi, Thank you very much for your loyalty in choosing Hermes Palace Medan as your accommodation. We are proud and grateful to know that you always have a positive experience. Your appreciation for the service of our entire team, from security and customer service to the restaurant staff, as well as the cleanliness and excellent location, will be a great motivation for us to consistently provide the best service. We always look forward to welcoming you back on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms./Mrs. I*d, Thank you very much for your review and positive rating of Hermes Palace Hotel Medan. We are delighted to hear that you enjoyed your comfortable stay and were satisfied with the cleanliness of the rooms, as well as the hotel's excellent location. The comfort of all our guests is our top priority. We hope to welcome you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. D***h Thank you very much for sharing your wonderful review of your recent stay at Hermes Palace Hotel Medan. We are absolutely delighted to read that you enjoyed our strategic location, high standards of cleanliness, and cozy ambiance. Providing exceptional hospitality is our top priority, and knowing that our staff's friendliness stood out to you is truly rewarding. We look forward to the pleasure of welcoming you back for another exceptional experience. Warm regards Parlin Samosir Senior Business Development Manager

Dear Mr/Mrs D***h Thank you for sharing your wonderful experience regarding your recent business trip and for choosing to extend your stay with us at Hermes Palace Hotel Medan. We are absolutely delighted to hear that you found our hotel to be clean, strategically located, and of great value. Providing a comfortable and seamless experience for our business travelers is always our top priority. Thank you once again for your kind recommendations. We look forward to welcoming you back on your next business trip or leisure visit to Medan. Warm regards Parlin Samosir Senior Business Development Manager

Dear Mr. ZFS Thank you very much for your exceptional review and for recognizing us as the best hotel. We are incredibly delighted to hear that you had a wonderful experience with us. Your enthusiastic confirmation of returning to Hermes Palace Hotel Medan is the highest compliment our team could receive. It would be our absolute privilege to welcome you back on your next visit, and we stand ready to provide you with another flawless stay. Warm regards Parlin Samosir Senior Business Development Manager

Dear Ms./Mrs. Aldy, Thank you for taking the time to submit your review. We sincerely apologize for the inconvenience caused by the parking issue during your stay at Hermes Palace Medan. For your convenience and the safety of your vehicle, the hotel has conducted a thorough inspection using CCTV footage. Upon your arrival at the hotel lobby at 2:47 PM (GST) on your first check-in day, we visually inspected your vehicle before you entered the hotel premises and confirmed there was no damage or scratches. Furthermore, the CCTV footage confirms no collision or contact with other vehicles or hotel staff while your car was parked. We would be happy to provide you with the CCTV footage, but we respect your decision. Restrictions on parking outside the hotel and the associated costs are important matters that our operations team needs to carefully consider in order to improve our services in the future. If you have any questions or suggestions, please contact us. Thank you. Sincerely, Parin Samosir, Senior Business Development Manager

Dear Mr./Mr., Thank you very much for taking the time to provide a positive review and express your appreciation for our service at Hermes Palace Hotel Medan. Your satisfaction is our top priority. This compliment is a great inspiration to our entire team in continuously maintaining and improving the quality of our service. We hope to welcome you back on your next visit to Hermes Palace Hotel Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Syafrizal, Thank you for choosing Hermes Palace Hotel Medan and for your positive review and excellent feedback. We are delighted to hear that you enjoyed the comfort of our facilities and the hotel's excellent location. Providing guests with easy access to the city's food centers and attractions is one of our service commitments. All of us, the management and staff, look forward to welcoming you again and providing you with the best service. Wishing you all the best of luck. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. H*n, Thank you so much for taking the time to write such a positive review. We are delighted to hear that you appreciated our high standards of cleanliness and the convenience of our prime location near the city center. Your satisfaction and comfort during your stay are paramount to all of our management and staff. We look forward to welcoming you back to Hermes Palace Hotel Medan on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager