Dear Ms. Juwita, Thank you so much for taking the time to write such a wonderful review of Hermes Palace Medan! We are delighted that you were satisfied with the reasonable pricing, the comfort of the clean rooms, and the friendliness and responsiveness of our front desk team. We are also pleased to hear that you enjoyed the breakfast with the beautiful view from our restaurant. Your satisfaction is the greatest motivation for our entire team to continue maintaining the highest standards of service. Thank you again for your visit, and we hope to welcome you back again for another memorable stay at Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Muhammad N., Thank you very much for your positive review and rating of Hermes Palace Medan Hotel! We are delighted to hear that you enjoyed our exquisite cuisine and that our hotel's excellent location in the heart of Medan is a great advantage. We are committed to providing the best dining experience and comfort to all our guests, whether guests or visitors. We hope your visit was a memorable one, and we look forward to welcoming you back to Hermes Palace Medan Hotel in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. M*d, Thank you so much for your review and positive rating of Hermes Palace Hotel Medan! We are delighted to hear that you enjoyed our delicious food and were satisfied with the friendly service from our staff. Friendly service and guest satisfaction are top priorities for our entire team. We hope you had a memorable experience and we look forward to welcoming you back on your next visit to Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms. Rosa M., Thank you so much for taking the time to write such a wonderful review. We are delighted to hear that your stay here was impressive and memorable. We are especially pleased to hear that you enjoyed the comfort of your room, the beautiful views, and the deliciousness of our breakfast. Don't worry about the pictures; what matters most is the beautiful moments and memories you take home! Blessings to you and we hope to have the opportunity to stay at Hermes Palace Medan again soon. We and our entire team look forward to welcoming you back with the best service. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr/Mrs E***i Thank you so much for taking the time to leave such a wonderful and detailed review of your 2-night stay in our deluxe room! We are thrilled to hear that you thoroughly enjoyed your time with us and found our prices affordable, as well as our TV and Wi-Fi services reliable. Regarding the IDR 200,000 security deposit, this is our standard incidental policy during check-in. We are very glad to know that the refund process was quick and seamless for you upon check-out. Our location on Pemuda Street is indeed one of our best features, offering easy access to Merdeka Court, convenient minimarkets, and legendary local culinary spots like Tabona, Wajir Seafood, and Nasi Goreng Pemuda. We are delighted that this convenience added value to your trip, especially after returning late from your journey to Lake Toba. It was also a pleasure hosting you alongside our other international guests, including visitors from Malaysia.Thank you for your highly recommended rating. We look forward to welcoming you back on your next visit to Hermes Palace Hotel Medan.

Dear Sir Limelati, Thank you so much for taking the time to write such a wonderful review. All of us at Hermes Palace Medan are delighted by your compliments on our friendly and attentive service, clean and tidy rooms, and convenient water dispenser. We are also pleased that our Wi-Fi, Netflix, YouTube, and varied breakfast menu met your expectations and that you had a comfortable stay. Your satisfaction is our top priority, and your return visit is our greatest motivation to continue providing the best service. We hope to welcome you back to Hermes Palace Medan again. Thank you again, Sincerely, Palin Samosir, Senior Business Development Manager

Dear Mr./Ms. H*a, Thank you so much for taking the time to write such a wonderful review. We are proud to know that the friendly service from our staff, the comfort of our rooms, and our diverse menu contributed to a pleasant experience for you. The city lights at night are one of the highlights we always strive to provide for the comfort of all our guests. We would be honored to welcome you back to Hermes Palace Hotel Medan in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms. Merina, Thank you very much for your positive review and rating. We are very grateful that you appreciated our friendly service, high standards of cleanliness, and beautiful views. The satisfaction and comfort of all our guests are paramount to our management and staff. We hope to welcome you back again in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. T. Sharial, Thank you for your response. We take your report regarding the difficult parking situation and property theft very seriously. The hotel management has initiated a thorough investigation into this matter, including a review of CCTV footage throughout the parking lot and detailed interviews with all staff and security personnel on duty at the time of the incident. Our internal investigation found no evidence of vehicle theft or staff involvement. We have attempted to contact you several times by phone and WhatsApp to verify details of the incident and consider further action, but we have not yet received a response. We are prepared to contact you to explore appropriate solutions. Please contact us if you require it. We will work together to resolve this issue. Thank you for your consideration and cooperation. Sincerely, Parin Samosir, Senior Business Development Director

Dear Mr./Ms. S*m, Thank you for your honest review and rating of our hotel. We apologize for the air conditioning issue in your room that was not working properly. Please be informed that our reception and maintenance team are available 24 hours a day to receive reports of any problems in your room. We are happy to repair the air conditioning immediately or move you to a cooler room for your maximum comfort. Thank you very much for your appreciation of our staff's friendliness and the location near the food court. We have taken note of your feedback regarding the air conditioning and we look forward to welcoming you back with even better service. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Srianti M., Thank you very much for your appreciation and positive feedback regarding your stay at our hotel. We are very proud and delighted to know that the services and facilities we provided provided you with the utmost comfort throughout your stay. Your words about wanting to visit us again are a great honor for all of our management and staff. We are committed to maintaining this quality of service and look forward to welcoming you back in the future with the best possible service. We wish you good health and success in all your endeavors. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr/Mrs H***n Thank you very much for taking the time to share your wonderful experience at Hermes Palace Hotel Medan. We are absolutely delighted to hear that our staff made you feel welcome and accommodated throughout your stay. It is also a pleasure to know that you enjoyed our breakfast selection, especially the fried chicken! Our culinary team takes great pride in preparing delicious meals, and we will be sure to pass along your compliments to them, especially regarding how juicy and yummy it was.Thank you once again for choosing us. We look forward to welcoming you and your sister back for another exceptional stay in the near future. Warm regards, Parlin Samosir Senior Business Development Manager

Dear Mr. Santo A., Thank you very much for taking the time to write such a positive review. We are delighted to hear that you were satisfied with the cleanliness and spaciousness of the room and the service from all our staff. In particular, we have conveyed your compliments directly to the relevant parties and the security department. Your compliments regarding his dedication, honesty, and attentiveness are a great inspiration for us to continue maintaining the highest standards of service. We hope to welcome you again in the future at Hermes Palace Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. G*t, Thank you very much for your positive review. We are delighted to hear that the cleanliness of our hotel and the quality of our food met your expectations. Guest satisfaction is our top priority. We hope to welcome you back to Hermes Palace Hotel Medan in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr./Ms. U*a, Thank you so much for your excellent review and your loyalty to Hermes Palace Hotel Medan. We are delighted to know that the complimentary shuttle service, convenient check-in and check-out, and the prompt delivery of your ordered food by the reception staff have left a lasting impression on you. Guest service and comfort are our top priority. All management and staff look forward to welcoming you back on your next visit to Hermes Palace Hotel Medan. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear A*a, Thank you so much for your valuable review of Hermes Palace Medan Hotel. We are delighted and honored to know that our hotel has become one of your favorite places to stay. We are committed to always providing our guests with the highest quality facilities and services at the most competitive prices. All of our staff hope to welcome you back to Hermes Palace Medan Hotel again. Thank you again. Sincerely, Parin Samosir, Senior Business Development Manager

Dear Mr. Adi, Thank you very much for your positive review and feedback about Hermes Palace Hotel Medan. We are delighted to hear that you were satisfied with our excellent location near the city center and our reasonable prices. We are committed to always providing the best value and service to all our guests. We hope to welcome you back in the future. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Ms./Mrs. A*l, Thank you so much for your positive review of Hermes Palace Medan. We are delighted to hear that you enjoyed your stay with us, supported by our excellent service and convenient location. Your satisfaction is the greatest motivation for our entire team to continue striving to provide the best. We hope to welcome you back to Hermes Palace Medan again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Santo A., Thank you very much for taking the time to write such a wonderful review about your stay at Hermes Palace Medan. We are delighted to hear that you were impressed with the friendly service of our staff, as well as the comfort of the spacious and clean rooms. Your compliments are a great inspiration to our entire team to continue maintaining the highest standards of service. All of our staff sincerely hope to have the opportunity to welcome you back to Hermes Palace Medan again. Sincerely, Parlin Samosir, Senior Business Development Manager

Dear Mr. Safaruddin, Thank you very much for taking the time to write a positive review about your experience at Hermes Palace Medan. We are delighted to hear that our hotel was a comfortable choice for you, supported by convenient access to various dining options nearby. We understand that a good night's sleep and easy access to delicious food are essential for a perfect stay. We hope to welcome you back to Hermes Palace Medan on your next visit. Sincerely, Parlin Samosir, Senior Business Development Manager