There were no mention while booking that the elevator was not working and we ended up taking the fifth floor. However, at the checkout the staff helped us with the luggage. Overall it is okay. But the staff are nice and friendly. The only problem was the elevator.

The staff was very professional.

Booked a room for a same day stay, I’ll start with the good, staff at check in was helpful and the tv and apps availability in the room was great, that’s where the good ends. Only after booking a non refundable rate did we get an email saying the elevator was broken. Going up and down 3 flights of stairs even for 1 night got annoying fast. 1 staff at the front desk running around like crazy bringing peoples backs up the stairs for them. Checked in at 5, Room had no towels, called down and was told they were in the dryer. Didn’t get towels until after 9pm. Pool was freezing cold. Un swimmable for my half of us. Sink was clogged and no klenex, just an empty box. A/C didn’t work all night, turned on for about 30 seconds and went off, repeated this cycle every 5 mins until we finally turned it off. When I brought these concerns to the staff in the morning was just told there was nothing they could do about the cost of the room other then buy breakfast.

Pros: - Clean sheets - Clean bathroom Cons: - The bed was old and super noisy. - The mattress was so old it caved in, in the middle. - Using their EV charging was an extra 20$ (to my surprise. This was not mentionned to me before on the booking plateform) - Old building that smells (perhaps cigarettes?)

I like the location was great the restaurant at hotel is excellent. We didn't like the hotel property The whole place smells and elevator not working.Have to bring all the luggage upstairs bathrooms small and not clean

A

CkeN room, fast& courteous staff & friendly.

TV didn’t work, main lamp and attached outlets didn’t work and there was a random extension cord by the bed as an outlet. It wasn’t terrible, but not the best.

I booked the room through Expedia. Next morning I got an email that elevator is not working. I called the hotel and mentioned that my wife will not be able to use 4 floors by stairs. They put a note on the system. We got there at 1 am, room on the first floor. Great. Room had so much humidity‌, they had recently cleaned the carpets. Really bad smell. AC not working. The thermostat was off completely. We went to sleep, bed was literally broken from the middle. We couldn't sleep properly, woke up early in the morning to take a shower. Water was leaking and tube was very dirty. I paid $346+tx for a hotel that worth $99 only. At the time of check out, I mentioned everything to the front Staff. Not going back to this hotel.

Clean room, friendly staff.

Definitely not worth coming here and certainly not for the price. Best Western used to be a good chain but unfortunately not anymore, or at least this one isn't. The sheets had stains, hallway stunk and elevators not functioning. The room, paint and everything looked dated and paint work looked DIY job, maybe something you'd expect on motel 6 or motel 8. The bed and comfortors weren't as comfy as they used to be.

Very clean and well maintained property. I stayed there three times. I needed quiet time to focus on work. All the staff were pleasant and helpful. On one of my stays, I reported that the bathtub faucet was dripping water, they immediately changed my room. The place is quiet and safe, and right at the exit of the 401. Very convenient.

Didn't have breakfast riim was clean

Everything was excellent, except that the elevator wasn't working

Hotel était super bien! Personnel très gentil . La seul chose j'aurais aimé avoir un frigidaire plus gros un peu et un miroir dans la chambre!

Broken elevators. Unclean floors. Broken ice maker on main floor. Restaurant was 10/10

Had a great stay. Very convenient location. I always stay here when visiting Milton.

The bed was not particularly comfortable, and the pillows were inconsistent. There was only decaf coffee left in our room; no regular coffee. There was no hand lotion which is usually provided at hotels. We also only had one bath towel supplied for two people. We heard another guest asking for towels at reception and they were told there were none. The front desk staff were friendly and helpful, however, and the room was clean and tidy. I felt the hotel was overpriced for the quality; however, it will do in a pinch.

Only issue was very noisy air conditioning unit.

The hotel itself was modest but clean and comfortable. The entire staff was very friendly and helpful.