Julie
2,0
/10
Reviewed 13 week(s) ago
Expedia Group verified review
What a nightmare of a place. It felt unclean upon entry to the property. There are filthy steps up to the property…good thing I don’t have a mobility problem…and the paving slab on most steps rocked dangerously. On entry the property felt immediately unclean. We could hear voices in the room ad noticed that there is an unlockable door from the bedroom into an office and we could hear an interview for a member of staff in process.
We returned to the pub across the road and the same helpful person, Chloe, offered us a room exchange… we viewed the room at Ty Morgan’s. It was marginally worse. It was getting too late to change our plans so we said we’d stay. I couldn’t sleep because the mattress was so awful and dilapidated ..no mattress prothat I had to try and sleep on top of the duvet. There is some sort of emergency light that stays on all of the time…The bathroom has stained toilet with no proper flush handle and the pull light cord is just a dirty knotted cord. Holes and stains in the ceiling ….I could go on but I think that I have given the gist of the situation.
Cleanliness and a decent mattress is a basic requirement in a place to stay. I wrongly thought that as Croeso GRWP own many hospitality businesses in Rhayader it would lead to professional approach. We specifically chose it for that reason. It did not.
The photo of the front of the building shows two windows on the upper floor…left hand is the office which opens into the bedroom.
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