Communication was consistently poor, with delays and little accountability. Despite providing advance notice due to an international flight cancellation, the property refused any refund or reasonable consideration. After spending over $4,000, this level of service and inflexibility is unacceptable.

Clean Room and friendly staff.

I did a lot of research on where to stay. This hotel did not disappoint. From the moment I booked the hotel reached out and offered arrangements from the airport. Everything from airport pickup to dinner reservations was seamless. The hotel was even more beautiful in person. I would stay here again

Stunning, grand, and impeccable are adjectives I don't use lightly. Best A/C in Casco. Oh, and the water pressure is like a waterfall. Worth it.

Great location and hotel

Great location, great people, great property

The hotel is located in a pleasant area and is very conveniently within walking distance of several restaurants, bars, and shops. The staff were courteous and helpful. Since it is an older building, there are a few minor inconveniences in the bathroom—for example, the lighting could be better. I also wish there had been a coffee machine in the room for an easy morning cup of coffee, and an iron was not available. Overall, it was a good experience.

All good, but high noice at night and not able to accommodate same room for an extra night and participate in the hotel music event for guest. Hopefully next time they will reserve a few tickets for guests. But the rest ok!

Nice staff excellent location.

I enjoyed my stay very much. No issues. Good food at the restaurant too

Terrible facilities and rude staff

Fabulous comfortable room, with the 3rd floor pool outside. Excellent food in the thankfully quiet restaurant. Perfect location to stroll around the neighborhood.

Rude staff

Very nice big Room with great view

Lovely hotel, great service and ambiance and very well located right in the middle of old town

Everything was fantastic service and hotel

The hotel was charming and clean. The staff was friendly, polite and helpful. I especially liked the water pressure and the waterfall-like shower.

Great location, clean rooms and friendly staff. Our room overlooked the courtyard which was very nice. The rooms lacked space for personal belongings and although the restaurant was a nice atmosphere and had very friendly staff, it lacked quality of food.

It was okay but the window are thin so the noise in the streets late at night

Hotel muy céntrico y bien cuidado, con vistas increíbles a la plaza y las iglesias. El servicio es muy cordial y acogedor.