Really enjoyed my stay at Bank House, the room appeared freshly redecorated and modernised. Very comfy large bed and most importantly dog friendly. Stayed for an event at Uttoxeter Racecourse which was 5 minutes down the road. Would 100% stay again. Unfortunately I had to leave very early every morning so I didnt get the opportunity to try breakfast. Also meant I had no way of checking out so I handed my key in to someone I assumed was a member of staff I assume was there to clean early in the morning.

Such a stunning property. Amazing customer service. Perfect location. Very peaceful in the evenings.

The places has character because of the age. The beds were comfortable. I would just say maybe invest in some new pillows as they were very thin! It did what we needed it to do and it we had a nice two night stay!

No clear signage inside the property to reception and bedding left as a Tripp hazard on stairs, walked into what felt like a pub, staff member was in an England shirt and looked like one of the punters. No information given on breakfast or locally. Door of the room jammed on opening and the room had blood stained bedding, stained divan bed and carpet, mould/unswept corners/cobwebs in the bathroom. One cup given for three people stay. The church opposite rang the bells constantly, not on the hour and randomly throughout the night (I videoed) Didn't feel like a hotel felt like staying in a relatives attick. Can't believe it was £100 a night.

It was suitable for the one night stay. Due to the wife’s disability, the narrow, steep stairway was not really suitable, unfortunately, no downstairs rooms. Did not see any sign when booking for lift access. Room, parking and bar were acceptable, and very quaint. The Staff were extremely knowledgeable & gave information for our stay. Thank you, as we had to leave early next morning, so no breakfast taken, quick cup of coffee in our room and away. 0

This hotel was a little tired and our room at the top only had one bedside table and light

It is in a great location in the town centre. It could do with a bit of TLC as it was past it's best. It was clean, which is the most important thing. Internet was hit and miss.

Shower needed replacing, kept going from peel your skin off hot to cold, other than that it was excellent

Quiet, clean, and comfortable. I had a good night's sleep.

Received a lovely welcome upon arrival and directed to our room. Lovely room overlooking the car park (we had asked for a quiet room) so minimal noise. Excellent location, no more than 2 mins from the first pub! Had a drink in the hotel before we went out at night and a chat, very friendly staff. Didn't have breakfast as I can't eat early morning but the breakfast room looked lovely, all bright and light. This building is over 250 yrs old and is beautiful. DO NOT expect a Premier Inn, all white and pre-fab. DO expect an individual, real, well loved hotel. We will definitely be back. Thank you.

Nice clean room. Friendly staff

the room was lovely... sraff very friendly gret location clos to town centre

Friendly staff, clean room and comfortable beds.

Room was very clean loved the bar so friendly.

Great historic hotel in a great location. Rooms are clean and comfortable. Staff are friendly and professional and the room was ready early so we were allowed to check in early and leave our luggage.

Room was spotless, lovely friendly staff. Great location and parking

Not somewhere I'd ever stay again personally. Rooms very small, bed seemed small and very creaky & uncomfortable, hard to get a comfortable temperature in the room and church bells ringing every 15 minutes disturbed me non stop. Was tricky lugging my suitcase up a flight of stairs too. (Only had a case as this was night 5 of 5 away). Seemed clean enough though & cheap option for Alton Towers.

Very satisfied

Absolutely amazing place, made us feel so welcomed. Went above and beyond. Will be coming back x

The property is old but that’s not excuse for the dust & cobwebs everywhere, the carpet on the stairs is threadbare & a trip hazard. There was dried baked beans in the table leg when we had breakfast & cereal dried on the milk jug. The second day the beans had gone but the same dirty milk jug as the day before! & a hair in the tablecloth. I wouldn’t recommend this place to anyone