Did not get into the property. The neighbour came out and said landlady was an alcoholic and had turned away other guests that day. Apparently she is awake all night drinking and playing loud music. Property looked dirty and unkept. DO NOT BOOK!!!!

No instructions on how to access the property were given. All phone numbers and methods of contact did not work. No reception area. Had to resort to staying at another hotel.

There was no one at the property to let us in, no instructions for key access, and the contact number didn't work so we had to find somewhere else to stay. Do not book this unless you want to sleep on the street.

I only stayed at The Grosvenor 2 nights. I didnt find the guest house as advertised. There were weeds growing on the outside steps. The room was so so. The toilet in the bathroom was only held to the floor with one bolt. I think carpeting could have been shampooed. The proprietor was pleasant enough.

The property needs updating, the shower leaks, the toilet seats are broken and there were no staff present. We came back home very badly bitten.

The host was acomodating and really helpful. Easily accessible via texts. We never actually saw her. Room was prepared for us and welcoming, refreshments were available on arrival and kid found little fridge greaf. Some little things in there that makes the room not be worth 10/10 like little TV never working or shower leaking so needing to use one of towels to make sure we don't drown neighbours, but we would return providing that the order becomes easier. Unsure if I'd book via hotels.com again as price offered was different from actual price. Overall 8/10, would return and recommend. Trip was great and placement was great as very easy access to amenities and near enough the beach.

Enjoyed trip. Good value, two rooms in one hotel room purchase. As there was a double and twin. Within easy reach of station and bus station .fridge was surprise bonus , as it's a hotel, has all necessities, eg iron etc

We have stayed here many times never had any problems rooms are always clean nice bathroom tea and coffee in the room would recommend staying here

We have stayed here many times the room was nice & clean wonderful shower tea & coffee Kath was on hand if you needed anything Would definitely recommend it

All was very pleasant. Excellent location near to new town. Nice comfortable beds and clean rooms. Great power shower, and had fridge in one room. Although Kath was not around when we arrived, there was good communication with messages and email. Only real issue we had were the noisy seagulls nearby during early hours of the morning, but to be expected when in Hastings!

We had a very nice stay room, was a good size & nice & clean Kath was there when we arrived explain everything to us would definitely recommend a stay here Thank for a lovely stay

Brillant location for the pier & other attractions. Friendly owner & staff.

There was a strong smell of damp throughout the property. The place had not been cleaned properly in months. Dirty bed linen. Black mould in and around the shower. Everywhere need a proper clean. No Covid 19 information no hand sanitiser. The guest house advertised free parking this is untrue Monday to Saturday where you can pay at least £9.00 to park every 24 hours other places are more expensive.

We managed luckily to change our 1 night to a 2 night stay at very short notice.Kathy took care of everything. Entrance to hotel was secure and reception was good...just right. Our room was on 1st floor, was spotlessly clean and warm, bed comfy and ensuite shower terrific, water hot with plenty of towels.Felt excited to be staying here a second night ! Partner happy with tea making facilities and mini fridge too. We watched the New Years Eve come in on the tv after being out n about in evening. New Years Day was just perfect...walk by sea..out n about, then back to Grosvenor...room warm and welcoming. Terrific short stay.

Quite good

The area around is a bit run down but within walking distance of most places. The parking is close and easy in the multi storey car park at the back of the hotel. The view is of this car park if you are at the back... my room was perfectly fine on the top floor perfectly clean and lovely bathroom however there is a strong musty smell in this old building and the second room we hired smelt of what I can only describe as a wet dog smell so we kept the window open.

Very conveniently located within five minutes walk from the Hastings Railway station. Clean, sunny room and a friendly manager. No breakfast served, but a very inexpensive and hospitable cafe lies around the corner.

Easy check in, lovely room, quiet area.

Basic room but comfortable bed and bedding. Decent shower and a quiet room. Overall very happy.

The hotel was amazing, as was the room. Very clean and comfortable. Shower very roomy. Will recommend others to stay.