Overall Ratings & Reviews St. Lachlan Hotel & Suites

The place is in good location. The room wasn't super clean, staff is nice but not very attentive, could benefit from more training. Overall the place seems run down and not taken care off. Big cockroach also visited my bedroom. The balcony doors are very hard to open and close. Overall I think place needs to be managed better.

Can you believe i kill 4 cockroaches absolutely night mayer

The suite consisted of various rooms. Nice! The breakfast is quite slow, and tea is served quite (too) late

Great experience, staff very attentive could not do enough for us.

See TripAdvisor for my review it will tell you of my experience at this hotel

One night stay after arriving in Sri Lanka. Arrived late but they were expecting us. Main issue was that the a/c didn’t work and it took us 3 requests to get management to fix it, which they did. Big room with a nice bathroom. A bar fridge which didn’t work. You walk along an outdoor walkway to get to your room. On the top floor of 3 where we were you had ocean glimpses. Good pool and breakfast. Close to Beach and in a quiet side street. Lovely people working there.

It was a good stay. Staff were very friendly and helpfull.

The room could have done with a deep clean and some paint. Besides that the condition of the room, the service was great and location spot on. Nice clean pool to cool off in.

Good breakfast, friendly staff, swimming pool, 5 minutes walk to the beach, restaurants near by, spacious rooms.

Rooms are spacious and clean if a little dated. I understand hotel has new owners is working hard on improvements but a shame that most rooms don’t have a balcony or view. Pool is nice but design and space means much of it is in the shade. Hotel staff endlessly helpful and responsive. Breakfast is very good but all waiter-served; a buffet is surely the answer. Hotel is in very convenient location for restaurants etc. but the beach is very windy and no developed areas with windbreaks and sun beds as yet.

Neat and clean. Good location just off the main road. Very friendly staff with great service. Nice spacious room with aircon, fridge, fan and complimentary water. Very nice breakfast menu and pool area. A nice start to our Sri Lanka trip just a short distance from the airport. Highly recommended.

I would say the client service and attitude was great. The manager Chandana should have a special mention. He is terrific and was all the time looking to make the stay better. His influence has worked well and his team also positively work towards going the extra mile to keep the client contained. Having said that technical maintenance of the hotel facilities is not good. When we checked in we were given a suite in top of the floors and the building doesn't have lift. Refusing to take it we were given another room which didn't have suite facilities. All this happened when Chandana was not in site. When he arrived he immediately provided us with a room located closer to the reception. Unfortunately we found that the air-con was faulty and during the final day we moved to another room which was perfect. It was inconvenient but at the end we found a good room. The food is basic with very few options. It was not a big issue as there are plenty of restaurants in close proximity.

Fantastic stay, incredibly helpful staff, clean and comfortable rooms. Lovely pool and very handy to the beach, shops and restaurants.

We stayed for 2 nights. In this hotel we were robbed, entered the room and stole money from my bag while we had breakfast. The room was awfully dirty. The kitchen did not work.

The hotel was comfortable and had very polite and helpful staff. What could be improved is there internet/Wifi service. During our stay, it wifi was not accessible from the rooms although in their website it was stated free wifi was available in the room. They should also consider cleaning the pool better.

Lovely hotel with very friendly and welcoming staff. Close to the main road through Negombo Beach with shops, bars, restaurants and the beach all a short walk away. WiFi and breakfast not as good but the rooms were well presented, spacious and clean. Staff were helpful and a paid airport pick up is available. The train station was a cheap (250 rupees) Tuk Tuk ride away. The hotel was quaint and charming. It has a pool and bar as well.

The current owner of this hotel has recently totally renovated this hotel and only a few finishing touches are now needed..My room was Large and spacious with excellent air conditioning and a comfortable bed. The Bathroom was excellent with a waterfall shower and constant water pressure.The internet was strong,stable and Free.There is a perfectly adequate swimming pool with sun lounges and parasols.Breakfast was made to order and plentiful. Multi channel television in my room with international channels. Staff were excellent from check-in to departure.They even arranged a taxi back to the airport. Security Guard on the Hotel entrance to add that extra peace of mind. 5 minute walk from a Lovely beach and numerous restaurants/Shops. The only thing that took the edge off my stay was the Hotels location. It's located 100 m down a side road off the main road and my Airport taxi had a great deal of difficulty finding it. He had to ask Three Locals before we finally found It.I would have no hesitation in staying in this hotel again next time I'm in Sri-lanka

I like stay here again. Nice staffs, clean and comfortable rooms, quit place. Great location, beach is very near, different varieties foods available near by restaurants.

It's a bit off the main road and situation just 2 mins to the beach. Stayed there just for a night after landing and leave in the morning to other place.

The hotel is well situated in Negombo and easy to find. The room was clean and spacious, however, the bathroom needed some attention to the walls which were pealing and damp damaged and there was a water leak which left the floor wet all of the time. The staff are pleasant but the meal service is very slow and eratic, eg : by the time the cooked breakfast is served the toast is cold and the tea and coffee are not served until the end of the meal ! Waiting for change upon paying for the meal can take another 40 minutes at times. However the manager is very helpful and knowledgeale. Having said all f tat, our stay was very pleasant and we were happy.