The hotel accepted my booking for 2 rooms in October. They accepted payment in full and emailed to confirm my booking. Then, in June they emailed me to say they wouldn't honour the booking as they had a 2 night minimum stay policy. It did not say this anywhere when I booked. When I said I was disappointed they had taken 7months to come back to me, Martin's response was "Oh so you are saying this is my fault! I see" and he hung up on me!!! I wasn't rude to him and did not expect this response from what I expected to be a professional business. Fortunately, hotels.com who I had booked through were exceptionally professional and gave us a choice of alternative accommodation. We were very impressed with our stay at Carlyon bay and would not reccomend Bradleigh Lodge to anyone based on our experience.