Dear Guest, Thank you for sharing your feedback. We're truly sorry to hear that your experience did not meet your expectations. We understand your concerns regarding the room amenities, furniture, and facilities, and we take them seriously. Your comments have been shared with our management team to consider improvements where possible. We’re glad you enjoyed the variety in our breakfast offerings — it’s something we take pride in, and we're happy it added some brightness to your stay. While our property may have limitations, we continuously strive to provide warm service and value for our guests. We appreciate your insights, and we hope to have the opportunity to welcome you again with an enhanced experience. Warm regards, Grand Bella Hotel

Dear Guest, Thank you for taking the time to share your thoughts following your stay from July 29 to August 2, 2024. We sincerely appreciate your comments and are glad to hear that you enjoyed our swimming pool, found the rooms clean, and loved the convenience of our location near shopping, night markets, and bars. We regret to learn that aspects of your experience did not meet expectations, particularly regarding assistance during check-in and impressions of the building. We strive to ensure every guest feels supported and comfortable, and your feedback helps us identify areas for improvement. We value all our guests and aim to create an inclusive environment. We understand that preferences for atmosphere and family-friendliness can vary, and we thank you for sharing your perspective. Your review has been shared with our management team, and we hope to offer an enhanced experience should you choose to stay with us again. Warm regards, Grand Bella Hotel