Overall Ratings & Reviews Lakeside Palace Hotel

Very good place for holiday. Nearby many street markets and many foot spas for tired travelers.

The hotel is very close to the center but quite small and old. Quality is not 3.5 stars

I have booked a deluxe room. According to information on the website is room 40m2. But gave me a very small room, no window. So the room is very stuffy.

The staff was merely bad in service. My order was for 3 double bed rooms with 1 deluxe room and 2 superior rooms. They gave me 2 twin bed rooms and 1 double bed room. They moved me to 1 bigger room in one night while the other night they moved me to smaller room, superior room but the room rate of the superior room in fact was more expensive that the other 2 deluxe rooms.. how come they make their service to a guest in such way.. moving around the guest room and charging as they like..

The hotel is not good value for money. Bedroom, living room quite old. Only the center.

Do not want to. Recipients are not professional, because the security is not good. General information.

We have booked the Deluxe Double Room with the large window as shown on the advertising, but when we came they just gave us the room with the small window even not outside. When I asked why got this different, the staffs said that this was the Deluxe Double Room at all, and I didn't want to argue with them so I was reluctant to accept this. Breakfast was not yummy; theirs were just some simple dishes.

Friendly staff, attentive service

Breakfast very tasty, location too convenient for walking

Ground floor rooms, staff speaks okay. Toilet damaged, call staff many times new edit.

Provisional office, not as beautiful as expected. Very good location, walking a few steps to Hoan Kiem lake.

The hotel was old. The bed are noisy. Bathroom are dirty. The staff are bad. The day before I go back to airport I gave the taxi number to staff for help me to book a taxi for tomorrow. The staff tell me book already and 2 hour before I go to airport the staff not book for me and asking the hotel car with the expensive price. And I book with grab. Lucky, have old woman for help me to talk with the driver. Bad hotel. The location is good.

Feeling good and happy with everything

Nice staff, good room, great location near the lake.

Very disappointed for the reason our computer hangs on the move to another smaller hotel and a different price

Enthusiastic staff, clean rooms

Good. Good location. Nice staffs.