We booked a Standard Room but were accommodated in a bungalow, which was presented as an “upgrade.” Unfortunately, the condition of the bungalow was far from acceptable. The room had a strong musty odor and visible cleanliness issues. The bathroom was in poor condition, the shower was defective, and hygiene standards were clearly below expectation. We documented visible mold and general cleanliness problems with photos during our stay. Although the AC filter was cleaned after our complaint, the overall condition and smell did not significantly improve. No room change or meaningful compensation was offered during our stay. Labeling a room as an “upgrade” does not justify poor maintenance or hygiene standards. Guest experience and cleanliness should meet basic hospitality expectations regardless of room category. We are very disappointed with how this was handled. A room is not an upgrade if it smells of mold and has visible cleanliness issues.