Staybridge Suites WEST EDMONTON by IHG

Explore Staybridge Suites WEST EDMONTON by IHG
8,8
Very Good
From 1.001 reviews
Cleanliness

8,8

Room Comfort

9,0

Service and Facilites

9,0

Traveler Reviews Staybridge Suites WEST EDMONTON by IHG

Number of reviews per page
20
40
Top reviews
Jennifer
10,0
/10
Reviewed 13 week(s) ago

Expedia Group verified review

Great renovations, very attentive staff! Would stay again!
Shawn
6,0
/10
Reviewed 13 week(s) ago

Hotels.com verified review

The staff was great, unfortunately the hotel is under a major renovation and the pool fitness centre etc not available. I would not have booked as those were items family needed for rainy days Rooms are nice full kitchen great,
Tiara
icon-with Children
with Children
6,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We did enjoy our stay here. The only downside was the lobby was under renovation. They did reach out a few days after booking to let us know, but this would’ve been nice to know prior to booking. Other than that, it was a nice stay.
Gurdeep
icon-with Children
with Children
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Not bad
Paul
icon-with Pet
with Pet
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

Didn't know they were under construction...but the rooms were clean, beautiful and worth the stay.
Deborah
icon-with Friends
with Friends
8,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

We received an email the night before our arrival to say the hotel is under construction and that the fitness centre was closed the front entrance was closed and they had a makeshift one by the pool that doubled as the breakfast room with 4 tables the email said they prefer you grabbing it and taking it to your room. The breakfast was really good the staff were great just would have been nice to know when it was booked that it was in disarray. There wasn’t much parking by the new front desk door so if you have to park in the back it’s a bit of a walk with luggage to walk around the building. The rooms were great. Lots of space.
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Michael
icon-with Children
with Children
10,0
/10
Reviewed 14 week(s) ago

Expedia Group verified review

room was clean, staff were professional, breakfast is decent, everything was cleaned
Rosemarie
2,0
/10
Reviewed 15 week(s) ago

Expedia Group verified review

I would not recommend a stay. Poor housekeeping service. I was there for 4 nights and the room was not clean
Darcy
icon-Friends and Family with Friends
Friends and Family with Friends
10,0
/10
Reviewed 16 week(s) ago

Hotels.com verified review

Great stay!! Great place!!
Freeman
icon-
6,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Wifi was slow and relatively less reliable, some days, I have to used my Hotspot. Breakfast needs some varieties, only 2 menu: eggs and burger
Lindsay
icon-with Friends
with Friends
4,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

Unfortunately we stayed at the hotel while it was under construction for renovations which is why I gave it 2/3 stars. The site did not state it was under construction when I booked the room. The room was very nice, but it was quite the ordeal getting into a room. At the first room there were construction materials around such as a caulking gun and paint supplies outside the door and the key didn't work at first. I then tried to go down the stairs to their temporary front desk, only to find the doors were locked once I was down on ground level because of the construction. I had to run back up to the 3rd floor to use the elevator to go down to the front desk. Once I got the keys to the room and went up the the 4th floor the room door was jammed shut, handle was loose and I could not open the door to get into our room. I went back down and they gave me another room which was very nice and clean. The breakfast was not great, they had only one worker (who looked like she was having a panic attack and completely overwhelmed) filling the food but it went empty for quite awhile. I felt sorry for her and finished putting away the yoghurt in the small fridge that she forgot to put away after being distracted by a customer wanting more coffee. I am sure they tried their best while not under great circumstances with the renovations, however this was my first experience and more than likely my last experience with this hotel.
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Andrew
icon-with Children
with Children
8,0
/10
Reviewed 17 week(s) ago

Expedia Group verified review

It was a whole lot of difference between the Staybridge suites that we are used too. We’ve visited the one in Saskatoon more than twice but I don’t know if this is just because of the renovation.. I feel they can still do better with breakfast even if they are renovating. Rooms are ok but a bit more variety with breakfast during this renovation would go a long way. We have booked accommodation for this June too which we wouldn’t want to cancel
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Marion
icon-with Partner
with Partner
10,0
/10
Reviewed 18 week(s) ago

Hotels.com verified review

We’ve enjoyed this property for many years and will continue to stay here during future Edmonton visits. Now, despite extensive renovations, the staff continue to offer exceptional hospitality and excellent service. Thank you, see you again soon!
Richard
icon-Family
Family
8,0
/10
Reviewed 19 week(s) ago

Expedia Group verified review

The property was great but booking though Expedia was terrible. It started out at $109 and by the time I was checking out it was $170. Even the hotel said I could get a lower rate. I will never use Expedia again. I’m removing the app and telling all my friends
Dorothy
icon-Friends and Family Family
Friends and Family Family
6,0
/10
Reviewed 21 week(s) ago

Hotels.com verified review

They are undergoing construction (temporary lobby and fitness room closed). Pool was open. The wifi wasn't working during our stay. Rooms were decent (ours had a bit of an odd smell) but family that stayed in nearby rooms were good! Staff is SO nice and efficient!
Jay
icon-with Children
with Children
10,0
/10
Reviewed 21 week(s) ago

Expedia Group verified review

Facilities were wonderful.The breakfast was well stocked and much appreciated. Kids loved the pool. Close to all amenities. Highly recommend.
Rochelle
icon-
8,0
/10
Reviewed 22 week(s) ago

Hotels.com verified review

Stayed 3 nights on Mother’s Day weekend. Solo traveller in city to visit my sons. Hotel was renovating the main entrance so I had to go in through a small side door. Not too big a deal. Not handy with lots of bags. Pool looked ok when walking by it and the fitness room was closed during renovation but I wouldn’t have used either one. Staff very friendly and helpful. Suite was nicely appointed and had a great layout. Clean. Lots of great pillows of different degrees of softness. Smooth sheets and comfy King bed. Loved the walk-in shower and bathroom layout with the sink separate. A/C noisy. Bright windows that opened a bit for fresh air was great. Kitchen in suite was handy and well thought out. Nice big fridge and microwave. Didn’t stay long enough to use dishwasher. Towels very scratchy and terrible. These could definitely use an upgrade! Had breakfast 2 of the 3 mornings. Not good at all. The hot items were barely lukewarm. Coffee was decent though. If I needed a full suite again, maybe would consider staying, but the poor breakfast and awful towels probably mean I would look elsewhere. Not a good deal after all. Handy location for where I needed to be this trip.
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Tina
icon-Family
Family
8,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Some reno's going on so there is no fitness room available. Other than that it was great.
Colby
icon-with Children
with Children
10,0
/10
Reviewed 22 week(s) ago

Expedia Group verified review

Perfect room options for a family!
Sandie
10,0
/10
Reviewed 23 week(s) ago

Expedia Group verified review

Room was great, lobby was under construction, great staff
Number of reviews per page
20
40