No eords to describe it. Excellent custumer service, amazing room service and delicius breakfast. Ee love it and recomend!!!

If I could 0 stars I would , around 7:30 pm I went to the fest and requested a wake up call @ 1:45 am , I was going from Teresopolis to the airport by taxi @ 2:30 am, no wake up call was made, I woke up just by fluke at 2:20 , rushed downstairs at the moment I got to the desk no one was there, to do my check out, the taxi waiting outside, the front electric door totally locked, and a sign at the desk “ please wait I’ll be back soon” I figured out no one was coming I remembered there was an exit by the garage, tye main door was closed but on it I figured out there was a little door, that happened to be open my luck, I run to the cab and left . This incident totally ruined my stay at this place , I definitely will not go back to intercity Teresopolis, total lack of respect and responsibility!!

Hotel is OK, needs some TLC, but overall ok

Great staff. Clean. Good breakfast.

The staff is very kind and helpful at all shifts. The breakfast is outstanding delicious with large variety of choices. Furthermore, the restaurant service is great and impeccable. However,It is very hard to make international calls from your room, mainly when have no other options.

breakfast on the patio was excellent.

I love this place. The kitchen people are very nice. 👏👏👏👏👏👏

Very nice and clean hotel with great staff!!

Nice place, very clean, all covid-protocols duly taken, nice shower, hot water and good breakfast.

Very nice, the breakfast was very good and overall very good

Very Good!

Bom padrão de qualidade, sempre mantido. Deveriam ter cartão fidelidade para identificar hóspedes frequentes.

The hotel is well located .. very friendly front desk stuff.

Great hotel, amazing breakfast... good location

Quarto limpo e silencioso.Cafe da manhã bom e tem serviço de quarto

A localização é muito boa, pois fica bem no centro de teresopolis, em um bairro super agradavel e silencioso. Os quartos confortavéis padrão Intercity. A equipe muito prestativa e atenciosa, principalmente o Sebastian. O café da manhã variado, gostoso, e com farto. O banheiro e a limpeza muito bom, assim como o conforto das camas. Mesmo em obras o hotel ofereceu uma qualidade excelente a nossa estadia.

Muito boa.

Café da manhã razoável, sem opções de pães (croissant Quarto espaçoso e confortável, equipe toda excelente.

Quarto amplo e limpo.Boa localização. Café da manhã muito bem servido, com boas opções e funcionarios muito atenciosos.

Quarto limpo , confortável, espaçoso.