Staff and manager are not helpful. Twice arrived with confirmed reservation to discover they had sold our room. I done with them!

ARRIVED with a confirmed reservation but they told us they already gave our room to someone else. No comparable room available. Staff and manager were unhelpful. Place needs renovation and a new manager. Suggest you stay somewhere else!

Great staff, parking on back.

The beds are very hard

Si cumple con lo que ofrece.

I was very pleased with this hotel the staff was very friendly and welcoming and was in a very convenient location situated near the chechamel airport

yes

As usual excellent service ! Thanks

Friendly staff, clean

Nearby Restaurants

Beds were uncomfortable. Wifi was not working 90% of the time.

The location was well in reach of the shopping area and the restaurant on site was excellent.

Great staff and secure parking.

The check-in clerk was very polite and the room is spacious, clean, and overall comfortable.

Good parking and location. The restaurant makes this place really good. For breakfast, room service and dinner.

Good parking. Nice size room. Well located for most of Chetumal.

The rooms need television

Ok

All the plug sockets are tired and don’t hold plugs any more. Maybe they should be replaced throughout the hotel.

The Grand Marlon hotel is my go to place in Chetumal. Previously it had bad wi-fi for an extended period. That problem now appears to have been fixec