Slow check in process. Breakfast are didn’t open on time

I was given a key to an already occupied room, there were ants in my sink, human hair on the sink and bed.

This place was somewhat disappointing. Very old.. shower was lukewarm.. the bathroom window wouldn’t close. Small kitchen but nothing stocked.. no cups. Cutlery dish clothes.. nothing so basically unusable. Did have a Motel6 vibe.. one night was more than enough.

Hotel Santa Maria is a great budget option for being close to the action but not paying a ton for the privilege. The beach is a 10 minute walk. The brand new Al Comer super market complex is just across the street and has more than you will ever need. There are numerous small restaurants within a three minute walk. The pool is clean spacious and welcoming. Overall a good deal. My only criticism would be that screens on the patio doors would be an improvement and the coffee at the breakfast room needs an upgrade.

No elevators, no hand rails on rather steep stairs to upper floors and even two very tall steps with no hand rails to enter reception from street, no English T V stations, very noisy if you have a room facing the street. This is a terrible hotel especially for older people which I am one of. you should consider reinbursing me my money for the misery I went through and taking this off your web site

I’ve stayed here multiple times and so does my family, great price, great breakfast and the stuff is so nice and respectful of privacy

It needs serious updating. We had a kitchenette but no supplies at all. Cupboards bare, no cutlery, dishes etc. we had to ask at the office for everything. Pool had a leak so they were constantly refilling with cold water. Fridge held together with duct tape. Microwave was unusable as the coating on the inside was coming off. The only good thing about this hotel was the comfortable bed. We will not return

Bed comfort was excellent!

Room was very clean and organized staff is very professional and nice everyone front desk, cleaning crew, public area crew and at the breakfast everyone is very professional and helpful 10 of 10 no doubt price was very affordable location is convenient

The room was kept clean. All the staff were attentive.

Rooms need a refresh Clean but dated and gives a Motel 6 feel. Kitchenette had a coffee maker but no package of coffee. No utensils or pots or dishes. Good location for supermarkets. Bed comfortable but had only a sheet and very light cotton cover. Couldn't find a blanket anywhere

Worn old place but clean, good price and close to amenities.

Great very convenient

Although the room was cleaned daily, it had bed bugs which is a big problem. I left the last night with several bites. I don't recommend this place for that reason.

Yes

Good AC

The junior suite did not look like the one in the photos. The rules are actually not that nice looking. Stuff was very outdated.

Staff was great especially the front desk. Rooms were clean. Pool was refreshing. Great location

The property is older with good sized clean rooms. Room came with fridge, and microwave. The hot breakfast was good. The hotel offers a good value.

We stayed there 1 night prior to a flight the next day ( after a 4 week stay at our timeshare in Cabo del Sol). The hotel was adjacent to a 24/7 highway construction site so it was noisy & dusty. The check in staff were friendly. The room supplies were minimalist barebones. The bed nonetheless was very comfortable.