Overall Ratings & Reviews Sanctuary Luang Prabang Hotel

We absolutely loved our stay at The sanctuary. We were upgraded to a suite and the room was perfect with traditional style wood throughout. The breakfast was so good, a great choice and good coffee with lots to choose from. The pool was a lovely place to cool off after a hot day sight seeing and I can recommend a visit to their spa for a massage and facial . Lastly the staff are so tentative, kind and more than happy to help with anything you require. We booked for 5 nights and could have stayed longer, we will book back in on our way through luang next week. Thank you

Amazing stay. I was well attended throughout. Yai and John and Lou and Non were all so accommodating. I felt like a very special guest

Do NOT book the Superior room. All the other rooms are on the property. We checked in and they took us up a few stairs and our room is right above the reception desk. It is terribly noisy, no privacy, so uncomfortable and unsafe. You can hear everyone checking in and staff talking which means everyone can hear you. Right across drom room where staff sleep so noisy !!! We immediately asked to check out and for refund for not as advertised and told non refundable. We lost hundreds of dollars we checked out early as we couldnt stay. We gave it one night it was crazy loud. Not sure what its like to stay on property as our room was not. They wouldnt serve us hreakfast or coffee even though paid for it with room. SCAM!!!! Staff so rude and argumentative. I couldnt believe it. We are well traveled international travelers who travel several months a year. Manager so rude. This was worst experience we ever had.

We stayed 5 nights. The place was baby friendly. Everyone was very kind. Every time we opened the door, we had the wow feelings. The pond, flowers, design...

I had the pleasure of 8 nights here and an upgraded room also. My room was spacious, tasteful with comfy bed ad I had a generous shower and deep tub. I looked over onto the most stunning lily pond and palm gardens all kept beautifully by the ground staff. The pool was small, unheated, serene and clean. I swam every day. The breakfasts are full of fresh aswell as pastries, fruit with eggs and noodles cooked to order. Overall, a very stylish, central to everything, little oasis where the Asian architecture is nestled in lush greenery, bicycles are plentiful to hire at no charge and staff are extremely polite and helpful. I really loved it here and would recommend it for a restful break, a family stay or a night or two.

Wonderful - we’ve stayed in many hotels in SE Asia, and this is the best so far.

The hotel is set in gardens and pond. The room we had - upgraded - was spacious and clean with all amenities provided and was next to the swimming pool. The breakfast building is positioned next to the pond and extends over it. The staff there were friendly and helpful. Reception staff were all incredibly polite and assisted with suggestions for our walks around town. We really did enjoy our stay and would definitely come again.

Due to an admin error on my part we arrived a day earlier than expected, the staff were very helpful and managed to get us into our rooms without any fuss. The hotel is beautiful, centrally located and the staff are very helpful. We had massages in the spa on a couple of days and again the staff were excellent. I cannot recommend this hotel enough.

Great location you can walk to the Night Market and central area. Excellent reception service. Speak English well. Room was cleaned daily. Breakfast was quality. Eggs to your liking. Speciality breads. Beautifully landscaped gardens create a relaxing ambience. Aircon & Sat tv worked well.

Hotel was extremely clean, the staff was so nice and helpful, they have bike for free that let you discover the city at your own pace. The rooms are spacious and the decoration is beautiful.

Very beautiful architecture and friendly staff

Really enjoyed my stay at the Sanctuary hotel. Centrally located and easy walking distance to most of the quarter restaurants and downtown sites. The Viewpt is a little more of a walk. Room was smallish but liked the balcony which was nice for hanging out. Pool area was clean and enjoyable. Breakfast and staff response was outstanding. They fumigate your room in the evenings from what i can tell (ultimately your choice but you need to tell them if you dont want it)....never had a mosquito prob whatsoever but i could see how you could if you left your balcony doors open for an extra length of time. Price paid for having such beautiful grounds and pond area. Would most definitely stay here again!!

The property is only a few minutes walk to everywhere you would like to go as in river old town cafes etc.

Very nice Garden, the whole Hotel is created like a small Village, the Staff is very friendly and helpfully..close to the Night Bazar and the World Heritage Side, many Restaurants around, the Restaurant in the Hotel itself is vety good with reasonable Prices

We originally only planned to stay for 3 nights but extended an additional 3 nights as were so relaxed and enjoyed our stay. The staff, although English not always up to scratch, can't do enough to help and followed up quickly when we had queries. We booked a tour and had a private car and driver from the hotel who looked after us at beautiful waterfalls, bear sanctuary and butterfly farm. We spent several sessions by the pool which is clean and luxurious sun loungers with service from the bar at the ring of a bell... literally! Breakfast, which was included, was a la carte and very tasty. We had a Laotian tasting platter and dinner one evening too, which were high quality but much more expensive than the great food you can get just round the corner in the main area of restaurants and bars. The hotel is a short walk from several temples including the national museum and royal palace. Make sure you walk to the top of Phousi Hill at sunset; breathtaking views. We would definitely stay again and have, in fact, booked at their sister hotel in Pak Beng as part of the 2 day boat tour to the Thai border the hotel helped us book.

Hotel Sanctuary was amazing! Their friendly staff, perfect location, affordable price and overall gentle vibe was very much appreciated. I would recommend to all and would definitely stay again!

The hotel was beautiful. The service was wonderful. Everyone was very helpful and accommodating when booking tours and buses and taxis. The breakfast was amazing. The restaurant staff were wonderful. The grounds of the hotel are classy and beautiful beautiful. The rooms themselves are very clean, large and comfortable. The hotel itself is about four blocks from the night market. Literally a five minute walk to everything. Right around the corner from Utopia. I would recommend this hotel. I would stay here again no questions asked.

Excellent hotel. Location very good too. Only thing was the shower wasn’t very powerful in the room. Room was very clean, staff friendly, breakfast good

Good location slightly out of the busy centre of Luang Prabang. Rooms at the back live up to the name "Sanctuary" surrounding the lotus pond. Recommend an upstairs room for less mosquitos. Rooms very spacious, comfortable, hot water with good water pressure, and firm mattresses with good quality linen. Highly recommended.

Beautiful hotel/grounds. We loved the atmosphere. Very well maintained. Super peaceful/quiet. Great location. Great Breakfast - lots to eat! Made-to-order eggs. Only complaint is that the walls are thin - we heard the people next door having a "good time". The drapes are black-out, so we couldn't sleep in, but most people want to wake early, so not a problem. Wifi was good. Shower was great - quality pressure/temp. The room was clean, they had everything we needed.