Very helpfull and friendly staff. Selection of pools. Large apartment

Check in was complete, didn’t tell me anything about having to put a deposit on the A/C remote until i couldn’t switch it on when in room and unpacked, called reception and then was told… also had to sit watching a poor maintenance man try and fix the door as wouldn’t lock, and eventually it was fixed by a hotel guest in his swim shorts Watching him struggle

I come to Tenerife a lot, and this is the first time at this hotel, check in ok, room had issues that after talking too reception twice I couldn’t be bothered with the other issues, Won’t stay here again, a lot of better run facilities in the area…

The key cards were constantly not working . And locked out or in the apartment air-conditioning untit not working properly in sons room told maintenance never fixed

Grounds in the property well kept,rooms are a bit tired beds very hard,but in general it is what it is pool area nice.Recepton staff helpful.

Great stay, lovely spacious and clean apartment. Two pool areas which were great, and helpful staff. Lots to do in the area, and short taxi ride from las americas

Stay here three times a year and love the place.Friendly, efficient staff who always try their best to accommodate my requests.Unfortunately some of the rooms are starting to look a bit jaded,but this certainly didn't affect my wonderful stay.

Stay here many time a year as always good but this time we had issues with AC not working and dispite complaining took 3 days to fix but even then only 2/3 units were working so

Great

Always great

The staff was friendly and the room very comfortable

Stay here all the time got all your essentials for a self catering stay

I had a lovely stay. I was in a spacious studio apartment. My whole stay was perfect due to the accomodation, check in experience, every staff member"s friendliness, professalism and helpfulness. Would highly recommend.

Lovely apartment , location no good if you have mobility issues , the hills are very steep. Very late check in 4pm , but the apartments were clean , good kitchen , pool was lovely with lots of sun beds , it was quiet .

2bed apartment great size. beds very hard. renovations to 2nd pool area had it closed and tiling going on from 8.30am outside apartment.

Rooms were clean. Very private. All the staff were very heipful and friendly. Any problems would be put right straight away.

Another absolutely brilliant stay! Spacious,clean one bedroom apartment with excellent views!Stayed here well into double figures,never disappointed!Staff are amazing!!!

Super endroit bien situé par contre appartement quelque peu désuet et lit divan lit inconfortable. Peu d’accessoire pour se faire à manger Mais dans l’ensemble l’endroit est très bien et nous recommandons.

Good spot but very hilly and too many steps up to the apartments for someone with a disability charged 55 pounds extra for ground floor and there was 19 steps up to it

Great staff, good accommodation and good location