We informed the room in the morning, booked through the app, the staff told me that you need to move out of the original room at 12.00 to check in at 14.00, you can't stay in the original room because I have to respect the new guest. The tone was bad, like it was my fault that I extended the room at 7.00 a.m. even though the room was available because I booked through the app and it was available. He also said why didn't you book since yesterday? I asked if there was any way for me to sleep long without waking up, but he used an irritated tone and dissatisfied face to scold me for not informing me since yesterday. Oh, it was beyond my control that I had to use your service. I brought the money by booking the same room set at the same price. Why didn't you talk to me in a tone that didn't help solve the problem nicely? Regular customers come often. Let me look at a new room for you. Can you move now? There is a room available. We are happy to do this because we want to stay long. A little trick in speaking. He also emphasized that you didn't book since yesterday. I was wrong, refund my money. Go your separate ways, go sleep in a new place. The end.