We had stayed there before and the service, room and breakfast were great. This time around

They walked me to my room assuring me it was ready. As soon as we walk in, you can tell it hasn't been cleaned at all. Manager apologized so many times. Said they'd have it cleaned right away. This was already 5pm. Waited 45 minutes to finally have the lady come to clean. Bed sheets were on the floor. Spilled coffee on window sills. Bathroom was not clean. I had high hopes for this place but they totally let me down. Management was nice but no customer service skills. They didn't come to check or give any updates on the cleaning person. They owned up to their mistake but made zero effort to make sure it was done quickly. They just sat in the reception without a care. As a business owner i am always looking on how i was treated. Management needs proper training.

Siempre buena atencion desde los botones valet parking

The room was

Room was ok, the carpet in the room was smelly and water from the shower smells as well. Staff was friendly except for the front desk (not rude but not friendly neater), the menu in the restaurant is what would you expect for any hotel.

All good

Buffet that was only ok

The hotel was within walking distance to downtown. Room was spacious and bed was comfortable. Hotel restaurant had good breakfast and dinner entrees. The only thing we had trouble with was opening the hotel room door.

A Wonderful Place to Stay in Zacatecas

I liked this stay alot but the lady at the front desk at first was a little rude to me

Beatiful Hotel, you can find restaurants 5 min. walking

Service was slow and not friendly, when ask for directions personnal was not help at all.

Thr

Everyone was extremely nice and accommodating. The whole staff went above and beyond to help and make our stay amazing!

Una experiencia maravillosa. El personal muy educado y amable en todo momento. Super limpio en el corazon del centro historico de Zacatecas. El hotel es tipo hacienda muy acogedor. Ambiente familiar y muy seguro. Quede enamorada del hotel. Mi familia quedo encantada con la estancia. La televisión tenia muchos canales que ver asi como peliculas y wifi gratis. Y tambien cuentan con estacionamiento.

Great property -

I wish I could give a least one more star. Our room was nice and clean and the staff was wonderful! The property was beautiful! The only downside was the property was under construction at the time. Also there was a weird humming/buzzing sound throughout the night that kept us up. I didn’t mind so much but partner did. Heating and AC worked great.

Good service.

Me facino este lugar . Lo recomiendo

We have been staying at this hotel for the last few years every time we go to Zacatecas and it has been great! We love the location and service.